Kevin Jesler Juan

Managed 28 dormitory-style rental units, including advertising and filling vacancies, negotiating and enforcing leases, and ensuring the security and upkeep of the premises. Established competitive rental rates based on local market trends, while effectively managing overhead costs, depreciation, and profit targets. Oversaw tenancy contracts, negotiated lease terms, and handled financial aspects. Ensured the maintenance of property facilities by resolving tenant complaints, enforcing occupancy rules, inspecting vacant units, coordinating repairs, and planning renovations. Enforced occupancy policies and procedures. Prepared detailed reports by collecting, analyzing, and summarizing data and trends.

Scheduled future appointments and responded to inquiries, while managing the collection and distribution of mail and messages. Served as a Help Desk representative by answering calls, registering complaints, and forwarding them to the appropriate department for resolution. Provided service to all guests across 320 apartments. Managed incoming and outgoing documents, ensuring they were properly logged, filed, and easily accessible. Acted as the central point of contact for document control within the department. Prepared and handed over final documentation for archiving, both in hard copy and electronically, when required. Ensured that documents were issued in a controlled manner and within established timelines. Typed reports and other documents as needed.

Deliver excellent customer service, at all times.
Assist in keeping the hotel reception area clean and tidy, at all times.
Deal with all enquiries in a professional and courteous manner, in person, on the telephone or via e-mail.
Administer all reservations, cancellations and no-shows, in line with company policy.
Keep up to date with current promotions and hotel pricing, to provide information to guests, on request, while maximizing bedroom sales opportunities.
Fulfill all reasonable requests from guests to ensure their comfort, satisfaction and safety.
Conduct regular security checks throughout the day and report any security issues to line manager.
Report any maintenance issues immediately to line manager, including all furniture, fittings and equipment.
Be responsible for evacuation, in cases of emergency, acting as first point of contact for guests and the emergency services.