Butler
Burj Al Arab
Total years of experience :11 years, 1 Months
Duties and Responsibilities
•Maintains seamless interaction with guest in order to facilitate guest recognition, preferences, anticipate guest needs and proactively action all their request requirements.
•Carries out guest registration, cashiering, and other administrative tasks as per standard.
•Inspects and sets up the arrival and occupied suites as per the guest preferences accordance with the set standards.
•Maintains full control over the private bar inventory including replenishments and control on par stock as per the standards.
• Maintains a full and comprehensive knowledge of the products and services available in SBU other Jumeirah properties and the local area.
•Fully responsible for the manning and cleanliness of the Butler Pantry and the reception on his or her respective floor.
•Abides by all hotel and company policies and procedures including Health and Safety policies, Butler grooming standards, punctuality, attendance procedures and quality standards.
Welcome Guests to Wild Wadi and assist them with entrance and directions as well as sell tickets, up-sell Cabanas, annual passes and Retail and F&B items
Receive payments and refund unused key value credits
Assist both day guests and resort guests with the goal of making their first and last impression fun and memorable
Completely satisfy each guest by greeting and helping them, while maintaining a professional appearance at all times
Ensure fast speed of entrance, provide wristbands explanation, and maintain overall cleanliness of the park in order to contribute to the success of the organization
Duties and Responsibilities:
•Maintaining awareness of current rates, packages and promotions.
•Attend to all special needs of the guest and do whatever it takes to satisfy them.
•Collect payments from customers.
•Taking food and beverages orders from patrons.
•Serving food and/or beverages to patrons.
•Clearing tables.
courses: Kenya Certificate of Secondary Education (K.C.S.E)
courses: Kenya Certificate of Primary Education (K.C.P.E) PROFESSIONAL LEARNING: 7th January – 27th