Director of Business Transformation
AUSTRALIA POST
مجموع سنوات الخبرة :17 years, 8 أشهر
Managing and leading a portfolio of complex large scale business transformation initiatives and programs to optimise enterprise and operational eficiency, efectiveness, and customer experience for the Australia Post finance group.
•Developed the operational transformation, digital and optimisation strategy, and roadmap, to optimise, re-engineer and digitalise operations by building target operating models, business processes and by optimising strategic investments in technology, including leading the change management roadmap to ensure successful adoption of new processes and systems.
•Developed and executed multi-year digital transformation program that includes designing and customising systems and platforms, feature development of strategic platforms, migration to the selected enterprise strategic solutions and decommission of legacy platforms.
•Built and executed the target operating model vision and roadmap for finance operations and customer experience.
•Managing and leading the execution of transformation roadmap and delivery of eficiency projects with budget management.
•Leading cross-functional teams of technology, operations, delivery, and vendors to deliver projects and solutions.
•Built CoE and PMO to drive program pipeline of transformation and process improvement initiatives by leading consulting engagements, interviews, workshops, business analysis, process mapping, and driving shared, creative, improvement ideas.
•Delivered complex transformation and optimisation initiatives, eficiency projects and technology solutions resulting in significant tangible cost and operational benefits, as a result of cost savings and rationalisation, and from improvements across enterprise, business operations and in customer experience through automations, digital platforms and applications, customer digital communications, e-commerce platforms, robotics (RPA), chatbots, ERP enhancements, and improvements using big data analytics and cloud platforms.
•Created and delivered the banking transformation program and roadmap to review the banking and finance processes, identify and recommend scopes for improvements and deliver transformation solutions and business cases.
•Leading and collaborating with cross-functional teams to ensure current processes are maintained, new processes are documented and implemented, and eficiencies are achieved.
•Delivered national paperless business operating model across more than 400 sites and parcel processing facilities.
•Delivered Live Chat technology and terminals across more than 4000 Post Ofices nationally.
•Consolidated 6 national sites into 2 locations by centralising and optimising the operations and business processes.
•Accountable for maintaining oversight of the day-to-day administration, maintenance, and support of systems and platforms.
•Introduced training program to coach and mentor teams on agile, lean and Six Sigma concepts and in career development.
Developed and executed the operational transformation strategy for AGL's wholesale enterprise and operations.
•Built and delivered the operations transformation, digital and optimisation vision, strategy, and roadmap by building target operating models, business processes and complex solutions to enhance AGL's strategic decisions for energy deal pricing, power plant scheduling, trading support, and load forecasting.
•Managed and led a large global team comprising of technology, operations, and delivery teams in executing strategy.
•Managed and oversaw the delivery of large-scale complex programs and projects by leading cross functional teams.
•Built CoE to drive program pipeline of process improvement initiatives by leading consulting engagements, interviews, workshops, business analysis, process mapping, and by driving shared, creative, and improvement ideas.
•Delivered self-serve digital insight platform which use visual analytics to guide decision-making, giving business leaders and enterprise real-time access to insights and predictive analytics recommendations in the industry.
•Delivered unified and cloud-based information management system to connect data sources for data management and algorithms for insights.
•Optimised and streamlined business areas and operations resulting in significant operational and cost benefits, as a result of cost savings, revenue generation, and rationalisation: improved eficiency using information management systems and digital/analytics platforms, automations, improved customer experience through digital communications in real time alerts and site performances, enhanced data quality and integrity using cloud platforms and industrial internet of things to monitor weather, power plants and industrial mining sites, enhanced data quality through predictive analytics and machine learning, with business case and budget management.
•Led and collaborated with cross-functional teams to ensure current processes are maintained, new processes are documented and implemented, and eficiencies are achieved.
•Accountable for maintaining oversight of the day-to-day administration, maintenance, and support of systems and platforms.
•Managed the data analytics team in designing, implementing, and deploying advanced analytics and digital solutions.