Kamlesh G Gwalani

Daily IT Operations for Reactive/Proactive Incident Management, Schedule tasks/Work Orders/changes, Backup/Recovery, Messaging Support

Designated as an Assistant IT Manager.
Responsible for IT Services to Hotel Guests and Internal customers. Managing team of IT Specialist. Providing input to budgets

Responsible for IT Services to Corporate, Regional and pre-opening internal customers. Managing team of IT Specialist. Single Point of Contact. Implemented ITSM based application for organization. Developed ITIL V3 based process for Helpdesk and consistently improving on regular basis. Developed various reports/metrics/dashboard for management teams.
Worked on interesting projects like ITSM based helpdesk applications, MS SCCM, SharePoint 2007, MS Dynamic CRM 4.0

IT Services to Corporate, Regional and pre-opening internal customers.

One-Person IT Department. Responsible for IT Services to Hotel Guests and Internal customers.
Handling budgets, guest satisfaction, key performance indicators. Inventories - Software/Hardware. Worked on some interesting projects like providing wired internet to guest rooms, upgrade of Micros POS 8700 to 9700, Mobile Micros for beach bar restaurant.