خضر سرحان

 Consistently offers professional, engaging and friendly service
 Oversee all areas of government relations Department ( Immigration, DTCM, Embassies, RTA, Municipality, Dubai Airport, Economic Department, Civil Defence, Real Estate, DEWA and Bank, by submitting and collecting all kind of transactions such as : Immigration Computer Card, PRO Card, Colleagues Emirates ID, Hotel Postal box Subscription renewal, Hotel’s liquor permit renewal
 Yearly Trade licenses renewal Obtaining permits for the exhibitions & events held in the hotel by any government agency as deemed appropriate e.g. CSR. Activity (Red Crescent).
 Hotel classification certificate renewal.
 Conducting all formalities to issue entertainment permits.
 The Electronic Hotel Establishment Information System license renewal
 Direct fire alarm system license renewal.
 Follow up to finalize any open legal cases.
 Attestation for all legal documents.
 Applying and renewing the chamber of commerce & industry certificate on yearly basis..
 Applying online visas for guest.
 Sending colleagues database to CID report.
 Arranging documents for Medical and Emirates ID.

Applying sales strategies to maximize revenue. Taking care of guest needs, knowledge of services and facilities.
o Maintaining communication within the department and with other departments to ensure efficient operation and guest satisfaction

o Fulfilling the task of Front Desk, Such as check in, check out, cashiering, telephone courtesy.

Aside of handling daily functionality of the Receptionist, I was also handling the incoming reservation, inputting into the system including, confirming, amending and cancelling the booking as appropriate

o Fulfilling the task of Front Desk, Such as check in, check out, cashiering, telephone courtesy.