Khadigah Baheeg

- Procuring new clients through direct contact, word-of-mouth, and collaboration with other departments.
- Attending networking activities to research and connect with prospective clients.
- Maintaining meaningful relationships with existing clients to ensure that they are retained.
- Suggesting upgrades or added products and services that may be of interest to clients.
- Crafting business proposals and contracts to draw in more revenue from clients.
- Negotiating with clients to secure the most attractive prices.
- Equipping staff with the technical and social skills needed to enhance sales.
- Reviewing clients' feedback and implementing necessary changes.
- Remaining in tune with trends in consumption to ensure that our offerings remain relevant.
- Developing, implementing, and supporting sales & marketing activities.
- Responding to RFPs and vendors, developing sales in territories that haven't bought the company’s type of product line before.
- Providing comprehensive reporting to owners.
- Ensuring positive customer service experience for the clients through consistent follow-up and professionally handling their complaints.

- Following up with clients including advertising agencies through emails and other communication channels.
- Handling the talents "Voice Over" and coordinating with them regarding their recording sessions, etc.
- Attending 90% of the recording sessions in order to brief/help the talent or to help the clients understanding the cultural differences. (Most of them are Lebanese)
- Coordinating with the Sound Engineer and briefing him about the recording session, the script, the talent, how the client wants the recording to be, and when he should send the recording materials.
- Coordinating with the Accountant regarding quotations and briefing him about the project and what it needs in terms of: the duration of the session, the talent/talents, scripts' length, etc.
- Updating talents' database with their information and voice samples.
- Sending monthly reports of the projects we issued quotations for, with updated completion status.
- Sending monthly reports of recording sessions that took place.
- Occasionally, attending meetings and preparing presentations.

- Organizing meetings, workshops, and clients’ appointments.
- Handling customers inquiries through phone and emails.
- Dealing with correspondents, complaints, and queries.
- Preparing letters, presentations and documents.
- Managing office administration work.
- Performing other tasks requested by the owner.

Highlights:
- Created the Policy & Procedures manual for the Executive Searching & Recruitment department.
- Trained and directed cooperative training students and part-time employees and helped them polish their professional and practical experience.

Responsibilities:
- Networks through industry contacts, association memberships, headhunters, managers and employees and coordinate with them to fill openings.
- Designs and manages recruitment advertisements on social media recruitment accounts.
- Drafts and prepares employment offers for selected candidates.
- Collects, assesses, analyzes and screens applications and CVs for basic compliance with position qualifications.
- Obtains and assesses all certificates and testimonials of the candidates.
- Conduct Technical assessments/interviews.
- Assists in performing reference and background checks for potential employees.
- Assists in writing and forwarding rejection letters.
- Assists in interviewing and selecting employees.
- Ensures all vacancies are filled with suitable candidates within the targeted time.
- Evaluates selection processes including interviews and psychometric tests, if applicable, as well as personality questionnaires.
- Ensures all recruitment procedures and techniques are adhered to and recommend improvements if any.
- Maintains an active, up-to-date and organized data bank of applicants for various positions.
- Organizing interviews for candidates as requested.
- Informing candidates about the results of their interviews.

Highlights:

• Assisting the BDM & Project Manager of BIG5 in the daily tasks.
• Coordinating the SSSBE workshops that accompanied the Medexpo 2013 show.

Responsibilities:

• Handled customers in terms of their enquiries and ensuring that a customer’s problem is brought to a satisfactory conclusion.
• Contact existing customers to educate them about new services and up sell products.
• Plan collection policies and processes and check its implementation.
• Assisted and participated in the process of developing and preparing sales scripts while training other telemarketing representatives.
• Performed usual telemarketing duties.