Khadija Safouan

•Delivered exceptional customer service, responding promptly to passenger inquiries and
requests during flights.
• Conducted pre-flight safety checks and demonstrated emergency procedures to
passengers, enhancing on-board security.
Ensured compliance with aviation regulations and company policies throughout all cabin
operations.
• Prepared aircraft and passengers for departure and landing following established
procedures.
• Responded to passenger needs and distributed comfort items.

• Maximised customer satisfaction by resolving service issues promptly.
• Handled high-volume telephone calls to address and resolve customer queries.
• Assisted customers with product-related questions, feedback and complaints.
Processed refunds, exchanges and service requests for customers.
• Assisted in fulfilment of customer orders placed in person, via email, online and by
telephone.

• Communicated information to parents about childrens leaming progress in class.
• Provided comprehensive administrative support to senior management team and
teaching staff.
• Performed reception and telephone duties, handling and directing enquires from pupils,
parents, staff, visitors and other agencies.