Client Coordinator
Total years of experience :10 years, 3 Months
Effectively handled clients from diverse cultural
background thereby enhancing client satisfaction
from 30% to 80%.
Going extra miles to transform difficult
customers in to delighted customers resulting in
sustainable revenues for the employer.
Proactively scheduled Doctor’s as per patient time
slots resulting in structured operational performance
enabling employer to outperform competitors.
Enhanced client retention rate approximately by 70%
through diligent handling of customer complaints.
DUTIES AND RESPONSIBILITIES
Coordinate with clients regarding our services,
products and treatment solutions.
Handling phone calls and Emails.
Responsible for administrative, clerical duties and
documentation as per policies and procedures.
Handling data stewardship for customer database
and clinical records.
Preparing correspondence given by clinic Manager.
Handling Doctor's schedule & client’s appointment.
Providing a 100% service satisfaction to clients.
Managing bank receipts, prescriptions and other
important files.
Asses the client's queries and keeping rapport to
meet the client expectations and needs.
Ensure to make all possible way of meeting up the
clinic target.
ACHIEVEMENTS
Analysed client’s technical requirements
coordinated with sales team resulting in enhanced
revenues thereby improving bottom line
Effective utilisation of electronics means in
meeting business needs of the clients and employer
during sales cycle resulting in sustained
profitability for the supply chain partners.
Enhanced corporate brand image within internal and
external customers using professional approaches.
Effectively resolved technical issues of clients
using customer centric approaches thereby enhancing
client retention rate approximately by 60 to 70%.
Effective management of sales schedules
accepted with customer centric interaction
changing prospective clients in to long term clients
DUTIES AND RESPONSIBILITIES
Building relationships with clients, assist sales
team by following up on quotations and
implementing sales strategies.
Liaising with external customers and Ensure that sales
information is recorded accurately in the system.
Communication with client organization,
participants and venues throughout the process.
Maintain up-to-date management information.
Present a professional image of the company
with all customers and suppliers.
Resolving customer problems and issues.
Managing high call volume and messages with
tact and professionalism.
Coordinating sales meeting, appointments and
Sales presentations using Microsoft Office.
Tracking sales orders to ensure on time delivery.
Pet Aviation Systems: India
Providing highest levels of customer service,
thereby creating customer loyalty.
Welcoming guests and customers by greeting them
and answering or directing inquiries.
Resolve customer complaints via phone, mail, or
social media.
Preparing monthly detailed management reports.
Building and maintaining relationships with
customers, suppliers and vendors.
Managing all electronic equipment’s and testing
voltage power supplies.
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