President / Owner
The Garden of HR & TQM Consultancy
Total years of experience :46 years, 6 Months
• Providing Consultancy presentation to the Clients for doing HR consulting services / function.
• Developing HR, TQM & ISO functional activities / quotations and questionnaires.for assessing contract quotations for the clients.
• Agreeing terms & Conditions and Signing the Joint Venture contract with compatable companies.
• Developing & Signing HR, TQM function for the clients & getting their assignment on timely manner.
• Implementimg ISO standards on 9001:2008 (QMS), ISO 14001:2004 (EMS), 18001:2007 OHSAS (Occupational Health & safety Management system), 22001: 2005 (FSMS) Food Safety Management System certifications.
• Providing training / coaching on ISO awareness and Internal Quality Audit Training (IQRA).
• Conducting HR & TQM audits on clients as an assessment for providing services.
• Providing ISO audits on clients (third party assessment) prior to the Issuance of ISO certifications.
• Implementing ISO standards for the clients & train tjem.
• Conducting Servellience audit & give non-conformity in order for continious improvement.
• Conducting Marketing visits for clients and giving them presentation on the benefits of ISO & its awareness.
• Developing & Signing ISO Quotations & Contracts for the clients & Client's GM.
• Preparing action plan for Implementing ISO standards (on 9001:2008 (QMS), ISO 14001:2004 (EMS), 18001:2007 OHSAS (Occupational Health & safety Management system), 22001: 2005 (FSMS) Food Safety Management System certifications) as per developed schedule.
• Providing training / coaching on ISO awareness to all Supervisory & Managerial staff, and conducts Internal Quality Audit Training (IQRA) to company selected Management Representatives.
• Provide training to client's Mgmt Rep / Dept. heads on using documentation numbering system as per ISO clauses..
• Developing employee data base as per given sample to the client and ensure employee trainings are adequite..
• Developing client's Organization chart & get is approved by the GM & places on notice board & each Manager;s office.
• Developing client's Quality Policy & Quality Objectives, & get is approved by the GM & places on notice board & each Manager;s office.
• Ensures Purchasing system of the client is adequate, othervise, implements supplier evaluation system.
• Visits Lab and maintenance area & implements Calibration Standards of ISO.
• Conducting Customer satisfaction Survey / Customer complaints from filled (for 10 clients) and fills PCAR (Preventive & Corrective.action report), signed by Consultant, MR and GM..
• Conducting ISO audits on clients as an assessment for overcomimg / reducing daily mistakes and fills NCR (Non conformity report), signed by Consultant, MR and GM..
• Providing ISO audits on clients (third party assessment) prior to the Issuance of ISO certifications.
• Implementing ISO standards for the clients & train tjem.
• Hands over ISO certificate to Client General Manager.
• Conducting Servellience audit & give non-conformity in order for continious improvement.
The Dar-Hospital has 210 bed capacity.
• Developed, Mission, Vision, Values, Al-Dar hospital profile, Strategic objectives, get it signed by me, Medical Director & Director General of Medical health Group; and get it posted on Notice board,
• Developed Strategic Map on 10 major functions; developed SWOT (Strength, Weakness, Opportunities and Threats) analysis on these 10 major functions, and developed Strategic Mapping.
• Developed 10 years strategic plan based on SWOT analysis flow charts.
• Developed one year action plan on these 10 major functions with added manpower and cost impact (financial plan) with return on investment.
• Developed summary of 2009 Strategic Objectives with identified Action Plan and implemented; which resulted 2 Million cost saving each month instead of previous 2 Million Loss.
• Active member of the Executive board Committee for solving problems of employees, patients and reducing hospital admin cost.
• Developed Workforce Committee to establish correct manning for each department and identified redundancies by re-engineering studies.
• Made an audit on some resigned employees, took exit interviews, recommend mew salary to retain them.
• Developed Performance appraisal system for all emplotees & implemented.
• Developing all standards, policies & procedures and forms for the assessment of CBAHI & JCI accreditation.
• Performs monthly analysis on the financial income and expenses of the hospital and recommends improvements Managing Director of Health Sector to increase the income of the hospital.
• Handles different projects as a Consultant for improving HR function, Finance function (for developing Budget, Financial Indicators and KPIs),
• Developed Salary scale for all employees.
• Marketing activities for bilingual broachure, TQM function by assessing on JCI accreditation, different Medical forms and procedures, Safety & Security.
• Developed TQM function in the company..
Developed integrated Quality procedures and Manuals for ISO 9001:2001 and ISO 14001:2004.
Developed KPIs, Business Score Card & SMART Objectives of TQM
Reorganized TQM department & developed all job descriptions.
Developed job evaluation awareness program for all Supervisor.
• Developed and implemented HR and other functions for a total of 1050 staff.
• Reviewed and developed Organization charts & Career development plans for each job.
• Developed manning levels for 3 years (2006 to 2008).
• Monitored progress of HRDF trainees for different craft levels.
• Developed Job evaluation system on point factor system.
Conducted job evaluation study in Business support division.
Wrote authentic 71 Job descriptions for Support Services division.
• Developed “Position classification establishment matrix..
• Developed competitive salary scale.
• Developed exit interview form to reduce turn over rate from 8% to 5%.
• Summarized 200 approved block visas by Ministry of labor.
• Developed SMART recruitment plan for year 2007 for filling 113 vacancies.
• Screened local hire applicants, interviewed 20 professionals and selected them and process their documents for recruitment (some Local hires and some from overseas by taking telephone interviews..
• Developed SMART Objectives and KPIs for year 2007 Business Support division.
• Revised all policies and procedures.
• Developed, implemented and monitored Business Support division budget.
Developed TQM function for a total manpower of 1500.
Developed, implemented & monitored the entire TQM function.
Simplified and merged different corporate policies / procedures.
Established ISO 9001:2000 & ISO 14001 and QASM's manual.
Developed and integrated policies / procedures.
Developed yearly Quality audit schedule.
Conducted re-engineering studies to simplify the systems.
Developed KPIs for the whole organization.
Controlled all forms and simplified them.
Conducted special surveys on “Self Assessment” and developed “Mission, Vision and Quality policy” of company.
Organized Management Review Steering Committee on monthly basis to review and assess PCARs, writes minutes & distributes it.
• Developed HR function for a total manpower of 550.
• Developed and implemented six (6) different levels of English language training programs and implemented.
• Conducted point factor job analysis, job evaluation and developed job descriptions for all positions.
• Prepared short description of vacacies for advertising purpose.
• Reviewed manpower, organization chart and r• • ecommended to reduce staff from 550 to 350; which resulted profit
• Developed salary scale & compensation benefit plan.
• Developed training career hierarchy plan and succession plan.
• Conducted work measurement studies.
• Developed work incentive plan.
• Prepared monthly, quarterly, half-yearly & annually bilingual Manpower reports.
• Developed HR function for a total manpower of 3500
• Developed Personnel Planning functionn& get it approved by the President.
• Recruited staff for Personnel Planning function.
• Developed Career hierarchy plans, benefits & job evaluation plans and Career hierarchy Manual for all departments.
• Developed five (5) years plan for manpower, job enrichment and forecasting, .
• Prepared Organization Manual & Job evaluation Manual amd Quality inspection Manual for each department.
• Developed Point factor Job evaluation scheme and trained 3 Saudi nationals.
• Conducted salary & benefit surveys for cost effective salary scale.
• Developed training plans for some professional positions.
• Developed organization charts & conducted reorganization studies.
• Developed personnel policies, procedures and control measures.
• Recommended Departmental Budge for Personnel Planning dept.
• Reviewed and analyzed total manpower of IAP.
• Developed HR & IE function for a total manpower of 25000.
• Developed and managed new functions of Methods development department.
• Established point factor job evaluation scheme for Marketing Department for 4 higher positions (Country Managers, Distriction Managers, CTO Manager & Area Personnel Manager).
• Reviewed and established head count ceiling for year 1980 based on Executive directive.
• Conducted reorganization studies & prepared Organization Manual.
• Developed 5 year Saidization manpower plan.
• Reviewing the aircraft fleet with respect to utilizing the block hours
• Conducted job evaluation studies for different departments including Corporate Training & PCS school..
• Conducted Compenzation & benefits study for civil aviation's Traffic Controllers & Fire Controllers based on the Instructions of Managing Director of Saudia; and recommended solution report.
o Developed Industrial engineering function in the Company.
o Developed Plant layout of the plant for four major functions (Relay, PC swittches soldering and Tela-Type repairing and Key Board assembly).
o Developed disciplinary action Procedure in order to improve productivity of low performing employees.
o Set manpower plans & working standards for each designated employee in production.
o Conducting performance studies on employees to get the targeted jobs on timely manner.
o Developed & implemented "Incentive scheme" for speeding up the production on demanded products to increase profit & satisfy the employees.
o Developed master standard data for establishing quick quotation on product sale/marketing.
o Prepared monthly report on manpower assessment, performance.
Senior Memberf of Institute of Industrial Engineers is equivalent to Master degree level.
Diploma in Industrial Engineering by Ryerson University, Toronto, Canada, includes major subject / courses as: o Work Study I, II and III o Plant Layout I & II o Time & work measurement o Strenghth of Material o Engineeting economy o Cost accounting o Business communication o Pneumatic Instrumentation o Industrial Psychology o .