Store Manager
private
Total years of experience :10 years, 6 Months
Store Manager (Topline Super Market, Hyderabad India) July 09 to Dec 12
Accountabilities
Handling the sales, proposals and marketing basic training initiatives.
Maintaining a healthy relationship with existing customers, while opening up fresh customers.
Providing sales and administrative support involving efficient handling of top and confidential agreements.
Providing inputs and ideas into marketing enterprises and subsequently promote them and monitor responses
Collecting, analyzing, evaluating and accounting the information in order to increase productivity of sales.
Promoting the facilities of the organization to fresh and existing customers through a proactive approach.
Preparing proposals, agreements, sales reports, and presentations.
Managing the processes of ordering & receiving goods, Merchandising and promoting new product line.
Store, employee and customer safety issues. (H&S and First Aid )
Leading ground sales, providing technical support and product solutions.
Responsible for all Financial Transaction and banking Procedure.
Promotional activities to attract new businesses & improving existing products and services.
Achievements
Rapid increase in customers by Introducing Membership card. ( Special Discounts to Membership card holder and good Customer Service) Resulted in long term Liaison with company.
Streamlined pricing, Offers/Schemes, Negotiation and Good Quality has increased in sale. Achieved the target in First Quarter since join the job and there after Increase Sale by 10% in every Half early.
Accountabilities
Formulating & implementing strategies, policies and develop several successful schemes to increase sale.
Promoting shell membership card and Fuel card, well executed offers and schemes prepare by shell Co.
Controls and Responsible for all Issues of Fuel. (Ex: Fuel Availability, Price, ordering, Etc.).
Special Attention towards the safety measures of fore court and store.
Responsible for daily banking process.
Responsible for recruiting processes, training new employee and Disciplinary procedure.
Attending to customer concerns and complain, effectively resolving them
Recognize and celebrate team & team member accomplishments and exceptional performance, which help keep the team focused on track.
Controls Inventory management and working on loss prevention method.
Also Responsible for Human Resources management Issues.
Achievements
Has Scored 100% Marks in mystery motorist twice in a year (Will conduct in every Quarterly by shell Company U.K.) which resulted in as one of the Best Store of shell in 2006.
Excellent Customer Service, Promotional Offer and Scheme, availability of Required Product and cleanliness has increased Sale up to 10 %( In 2007-2008).
Took Necessary Controls Regarding Loss prevention Method Specially in Expiry of the Product and Ordering (Dairy Product & sandwiches) which resulted up to 80% of Loss has been controlled.
Accountabilities
Maintaining cordial relations with customers to sustain the profitability of the business.
Responsible for recruiting processes and training new employee.
Briefing general meeting, weekly Team briefing, feedback session.
Attending to customer concerns and complain, effectively resolving them.
Report to the Store Managers periodically on team and individual work accomplishments, problems, progress in mastering tasks & work processes, individual and team training needs.
Intervene when necessary to aid the group in resolving issues.
Preparing daily workloads for staff and coordinating the daily allocation of work.
Maintains organisational data in agreement with Store Manager.
Maintain all areas of health & safety relevant to service users.
Monitor and support relevant First Aid awareness and training within the staff team.
Achievements
Has been promoted From Team Leader to Departmental Manger With in the period of Four month and has
been Rewarded the Best Dept. Manager of the Store in 2004 Performance appraisal.
M.B.A with Marketing as Specialization subject.
B.Sc. (com). main subjects English, Arabic,Maths Physics and Computer Science.
Intermediate (MPC) Main Subjects English,Arabic,Maths,Physics and Chemistry.
Main Subjects English,Hindi,Telugu, Maths, Science and Social.