خاجة نظالم الدين

• Identify new business opportunities within 3PL & Contract Logistics through developing existing and new business accounts.
• Responsible to maintain an existing customer database through regular sales visits and undertake sales calls to win new business.
• Manage RFQ’s, tenders and quotes for 3PL Logistics Business and achieve a high success rate in closing deals.
• Manage New 3PL Business Development, Contract negotiation & maintenance of terms, Customer requirements, Cost & Profit, Quality Assurance, Performance measures & reports (KPI’s), Inventory & stock handling, where necessary.
• Undertake sales presentations to customers and business communities to present the company and its products and services.
• Coordinate the accounts and ensure quality of delivered services.
• Maintain consistent contact with existing clients and partners.
• Manage sales and partnership pipeline.
• Analyze market and establish competitive advantages.

• Identifying, qualifying, and securing 3pl logistics business opportunities
• Generated leads and prospect customers.
• Building business relationships with current and potential clients
• Conduct research to identify new markets and customer needs
• Researching potential leads from business directories, web searches, or digital resources
• Arrange business meetings with prospective clients
• Collaborating with management on sales goals, planning, and forecasting
• Followed up closely with potential clients and closed deals.
• Prepared bids costing and pricing for proposals
• Prepare sales contracts ensuring adherence to law-established rules and guidelines
• Improve the bottom line by ensuring opportunities are addressed and deals are closed.
• Provide trustworthy feedback and after-sales support.

• Working with a team of sales and account executives to manage customer accounts and meet financial targets monthly.
• Creating new sales leads for Domestic, Express and Freight business and converting them into accounts.
• Review customer leakage report monthly and convert inactive accounts into active accounts.
• Negotiating the terms of an agreement and pricing as per Aramex policy and close the deals.
• Preparing and finalizing the Domestic and Express Courier contracts as well as Freight Quotation and send to customer upon their inquiries.
• Knowledge of managing logistics, warehousing and shipping.
• Maintaining and developing relationships with existing customers.
• Providing and recommending innovative solutions to customers upon cost effective shipping option.
• Identifying market opportunities and selling complete suite of solutions to new and existing clients.
• Handling Domestic, Express and Freight shipments communication with Aramex origin partners as well as the destination custom clearance team and keep the customer updated about their shipments.
• Recording and updating daily Sales visits in CRM system on daily basis.
• Resolving problems concerning logistics, imports or exports, transportation, as well as customer complains.

• Implement Micros Fidelio POS/PMS projects at Restaurants and Hotels.
• Develop the database as per properties’ requirement.
• Provide training to end users and management.
• Maintain, update and support of all Micros Fidelio POS/ PMS applications, systems and communications software.
• Planning and implementing network hardware and software maintenance requirements and upgrades.
• Troubleshoot network, systems and applications identifying and correcting malfunctions and other operational issues.
• Proficient with PMS/POS software and troubleshooting.
• Provide technical support by remote session or on the location.

• Responsible for keeping existing customers satisfied, as well as, targeting new accounts, sales opportunities and follow-up potential customers.
• Responsible for process inquiries by phone, email, faxes and business meetings.
• Draft sales documentation, proposals, reports and correspondence such as sales contracts and maintenance agreements.
• Prepare sales quotations for approval / review by Sales Supervisor before submitting to potential customers.
• Coordinate with Sales team to confirm status of orders and resolve customer complaints by performing essential obligations in customer handling.
• Attend dialogue with Sales team to discuss and address sales target issues, customer complaints and improvement opportunities through regular meetings.
• Monitored competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc.
• Negotiate the terms of an agreement and close sales.
• Keep management updating by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly analyses.

• Provided First level support for plant computer systems.
• Performed Investigation, diagnosed, resolution and recovery for hardware/software problems. When unable to resolve, escalate to second or third level in accordance with Help Desk escalation processes.
• Manage service requests, software installations, new computer setups, upgrades, etc.
• Monitor daily backups and restores.
• Working closely with other departments/organizations and collaborating with other IT staff.
• Planning and implementing future IT developments and undertaking project work.

• Provide troubleshooting for all the issues related to starting/joining Cisco Webex Meetings, Events and Training session.
• Troubleshoot issues related to Quickbooks Remote Access.
• Troubleshoot issues related to Webex PcNow and MeetMeNow Remote Access.
• Provide support for scheduling Webex Meetings, Events & Trainings.
• Provide support for setting up the computers for QuickBooks, PcNow & MeetMeNow Remote Access services.

• Prepares and processes purchase orders, invoices, cheque requests, manual cheques and contract payments.
• Handling of all cash receivables and cash payables.
• Ensures purchase orders, receiving and invoices are matched.
• Preparation of monthly bank reconciliations.
• Verify petty cash and cash in banks allocations and records.
• To reconcile daily bank deposits with bank statements and sales reports.
• Posting Payment, Receipt and Journal Vouchers.
• Follow up on outstanding payments.
• Assist Chief Accountant in preparing annual budget.
• Assist in month end and year end closing.
• Resolve accounting discrepancies.

• Provide troubleshooting support for all PC issues via Chat / Email.
• Support Network Connectivity issue related to Router, Modem, WLAN, LAN, Printer connecting issues.
• Support all the hardware related issues and provide replacement or service as per their warranty.
• Help the customer to purchase Notebook as per his budget and required configuration.

• Provide customer service support to all the customers from world via E-mail.
• Coordinate with the customers for all their order queries.
• Help the customers in redemptions of rebates.
• Provide the details of free shipping and express shipping
• Support the customers regarding all the order and shipping related issues.