Khaled Akhmim

Sales Department
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. Exceeded monthly sales targets by
. Upsell and cross-sell
. Analyzed customer viewing habits to recommend tailored content packages
. The Customer Specialist (Focus on Service & Retention)

. Achieving Monthly target
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. Customer Excellence & Problem Solving
. Acted as the first point of contact for troubleshooting technical issues
. Successfully managed billing disputes and payment inquiries
. Consistently met or exceeded KPIs, including Average Handle Time (AHT) and First Call Resolution (FCR) targets.
. Handled Ooredoo Money inquiries

• Orchestrated seamless service for a high-volume, luxury dining room, ensuring all standards of fine dining etiquette were met with
precision.
Acted as a primary point of contact for VIP guests and regular patrons, delivering personalized service that enhanced guest loyalty
and brand reputation.
Demonstrated expert knowledge of complex tasting menus, ingredients, and preparation techniques, articulating the story of the
food to guests.
Managed a dedicated station team (commis and runners), delegating tasks effectively to maintain a rhythmic and elegant service
flow.
Consistently drove increased revenue through expert upselling of premium wines, spirits, and high-margin menu supplements.