IT Support Manager
My Clinic
مجموع سنوات الخبرة :18 years, 7 أشهر
Managing IT support operations
- Managing, planning and implementing HELPDESK - Ensure the Help Desk is providing excellent services to the End User through defined standard operation procedures, responsive communications, registering the all service requests and incidents and follow-up on.
- Leading the implementation and improvement for systems, tools, portals that would lead to better service delivery and enhance Help Desk performance.
- Manage vendor relationships and ensure that SLAs/ agreements/ contracts are adhered to.
- Determine best KPI’s and develop reports to track performance and be able to utilize them to enhance, service/help desk staff performance, and services quality.
- Provide administrative direction and support for daily operational activities, follow-up on the backlog, and pending issue.
- Set employee objectives, monitor and evaluate performance, and provide feedback and mentoring.
* Managing Locations Support across Kingdom
* Managing a total of 40 Engineers
* Reporting to Higher Management and Stake Holders
* Leading a Team of 7 Engineers
* Provide a full supoort to End-User
*Desktop, Network and Voice Domains Support
*Reporting to Higher Management and Stake Holders
* Managing the entire location containing 6 Cities with all branches
* implementing all network implementation
* monitoring and reporting Netwrok utilization across location
•Troubleshoot and resolve incidents (Hardware and Software) related to desktop and associated peripherals
•Troubleshoot Network connectivity (LAN) issues
•installation of upgrades and patches for desktops
•installation of software such as MS-Office, Acrobat Reader, mail client etc
•installation of anti-virus on desktops and remove Virus
•configuration of Print devices (network and local) on desktops
•Desktop Configuration - Network, mail client, internet etc.
•Installing, configuring, & maintaining system hardware & software.
•Analysis, diagnosis and resolution of network problems (DNS, WINS, DHCP …)
•Preparing, planning, implementing and supervision of end user installation application.
•Supervising and providing technical and professional assistance to subordinates to implement the desktop operating systems software and to enhance efficiency.
•Managing & Implementing Active Directory infrastructure.
•Managing & Monitoring Network Services (ISA, DC, Exchange, &Antivirus) servers.
•Documenting & analyzing technical reports.
•Handling all user problems by providing prompt response, advice, assistance and resolution to the entire satisfaction of the user.
•Implementing, Installing & configuring the standard software and operating systems for the end users.
•Managing Servers Backup.
•Extensive liaison with a wide range of clients, internal technical staff and external service providers.
senior instructor in training part.
Cources: Net+, A+, OS ( Windows 2000 Proffisional and server), Web Designing ( HTML, DHTML & Java Scripting).
Administrating the LAN
solving the Internet problems