Department Manager - Money Transfer
Arab National Bank
Total years of experience :25 years, 0 Months
The Organization offers a full range of domestic and international commercial and Islamic products and services to the retail and corporate sectors.
Key Responsibilities:
• Planning, organizing, directing and managing money transfer operations for expatriates, ensuring compliance with payment processing program.
• Monitoring service level and quality issues, ascertaining that entire operations process runs smoothly and transactions are processed accurately.
• Supervising processing of work requests, maintaining effective payments transfer program and assisting senior management with the resolution of discrepancies in a timely manner.
• Ensuring entire unit is properly staffed and that all employees are well trained and have access to appropriate resources. Evaluating employees’ performance appraisals to ensure accuracy and compliance with internal policies and procedures.
• Acting as liaison between front and middle office in order to ensure optimal working conditions and quality. Conducting periodic reviews of internal manuals and document and implement any necessary enhancements/changes.
• Ensuring all service clauses are duly adhered to and all complaints are addressed within a reasonable time frame. Establishing overall directions, process flow and standards in the department to deliver targeted results.
• Spearheading a staff of 27, establishing professional quality system, monitoring and revising policies/procedures and service standards for promoting corporate image of the bank.
• Instilling a customer-focused attitude amongst the team by providing effective training and support that impact the bottom line by boosting productivity and increasing employee retention.
• Streamlining the preparation of financial reports as well as maintaining productivity and quality performance reports.
مختص بتسويق التمويل الشخصي والعقاري
والإشراف على فريق التسويق
Highlight:
• Received letter of gratitude from Health Affairs of the Saudi - National Guard - King Abdulaziz Medical City.
Key Responsibilities:
• Gained extensive experience in areas of pharmaceutical product selling to accredited hospitals, clinics and medical practitioners in the assigned region.
• Cultivated new accounts through efficient marketing strategies, networking, sales presentations to potential clients.
• Worked closely with team managers to devise plans for approaching contacts and created effective business plans for enhancing sales in the area.
• Conducted market research, competitor analysis to conceptualize counter strategies and prepared research-based reports and sales forecasts for senior management.
• Made presentations on medicines developed by the company, provided information on products, equipments and instruments to doctors, nurses, pharmacists and patients thus ensuring achievement of established sales targets.
• Organized meetings with existing clients to reaffirm business relationships and assure continued sales.
• Planned and organized seminars for doctors and medical professional in order and provided accurate information on latest medical products of the company.
Key Responsibilities:
• Supervised an array of activities pertaining to maintaining customer records, analyzed financial status of customers, informed customers about the unpaid invoices and made arrangements for collection of debt amount from the customers.
• Negotiated payment strategies with customers, analyzed credit contracts of the customers and planned appropriate strategies for smooth execution of collection process.
• Analyzed delinquent unsecured accounts and ensured appropriate actions are implemented to minimize losses and maximize debt collections.
• Maintained collection timeliness and schemes to reduce outstanding receivables and bad debt for the company. Ascertained all collection activities are executed in compliance with federal, state & local regulations.
• Ensured all service clauses are duly adhered to and all customer enquiries/ complaints are addressed within a reasonable time frame.
Previous Professional Experience:
Jul '94 - Aug '98: PR & Customer Service Officer, Alosta Plastic Factory, Riyadh Saudi Arabia.
Other Trainings and Certifications: • May '06: Continuum Of Negotiation, Marl Company