Manager- IT Operations L2 \ Dubai Region
مؤسسة الامارات للاتصالات
Total years of experience :23 years, 9 Months
An ambitious, self-motivated individual who has the necessary IT skills, personal attributes and managerial experience required for a successful career at the highest levels. Boasting a strong academic background and a proven track record of bringing value to a Business, as well as possessing valuable customer facing skills and an agile technical mind that is able to come up with innovative technology & managerial solutions to seemingly intractable problems. Right now, Martin is keen to find a suitable position within an ambitious company that is renowned for hiring exceptional people and for giving them unparalleled opportunities to build their careers and capabilities.
Looking for a new and challenging managerial position, one that will make best use of my existing skills & experiences also further my personal development
Dubai Regional Manager IT Operations End User Support.
Reporting to country Sr. Manager and Director IT support & services.
Leading exceptional team of 15 staff.
Providing high quality service for our customer and clients.
Along with Head of IT operations at Etisalat Telecom, I am highly social with huge network and media connections within Dubai.
Current employment brief:
Working at Etisalat (16+ years) the largest and leading telecommunications corporation in the Middle East & Africa by 20 billion USD market value. Annual revenues approx. 8 billion USD. Connecting more than 140 million customers worldwide. Highest credit ratings for a telecommunications corporation in America.
My prime goal has always been to ensure that all investments in IT are delivering measurable business results.
Current Job Title & Reporting:
Dubai Regional Manager IT Operations End User Support.
Reporting to country Sr. Manager and Director IT support & services.
Leading exceptional team of 15 staff.
Providing high quality service for our customer and clients.
-Certificate in Appreciation of their total commitment & support during Gitex/Gulfcomms 2006.
-3 years in Etisalat continuous Excellent & Outstanding Performance from Year 2005 - 2007.
Main Responsibilities:
Managing IT Operations End Users’ Desktop Environment & IT Inventory control - L2 Service & Support
24/7 on-line IT services for Business Centers, Retail Outlets and support centers / Exchanges.
Maintaining over 3500 desktop / terminals and 120+ cash payment machines with millions of Dirham transaction per day, 2000 Notes and iPads devices
IT equipment life cycle management.
Preparing statistical report of IT activities.
Implementing new Strategies & Policies.
Team player for IT marketing events management.
Achievements: Few listed:
Initiated Image deployment process to decrease cost and increase efficiency by reducing uptime for new and crashed PCs utilizing image loading from USB
Technology. Result totally eliminating CD consumption for PC maintenance which cut down expense to more than 70%.
Dubai success resulted in implementing this deployment procedure throughout corporate level.
Initiated customized upgrading of all cash payment machines with high speed PCs resulted in:
Fast processing of billing request by customers.
Decreasing long ques gaining customer confidence.
Extending the lifecycle of machines more than 3 year cutting down expense to over a million.
Reducing number of daily fault to more than 75%
Improved equipment KPI.
Dubai success resulted in implementing the project throughout corporate level
Designed mechanism to calculate staff monthly performance weightage to give monthly appraisal rating.
Dubai success resulted in implementing this mechanism throughout corporate level
Building my case as an accomplished individual, I would like to explore my opportunity to discuss the value that I may deliver for your organization and enable business for growth while delivering high quality service to the clients.
• Bachelor of Science in Information Systems and Technology
