khaled alrefai

HR Advisory & Client Management
• Serve as the primary HR contact for assigned client accounts
• Provide strategic HR consultation and operational support
• Handle all HR-related inquiries from clients professionally
• Ensure service delivery in line with agreed SLAs

Payroll & Compensation
• Manage and review monthly payroll processing
• Calculate overtime, leave deductions, and end-of-service benefits
• Ensure payroll accuracy and timely salary processing
• Coordinate with finance for salary transfers

Recruitment & Talent Acquisition
• Handle full-cycle recruitment (job posting, screening, interviews, offers)
• Prepare job descriptions and hiring plans based on client needs
• Coordinate onboarding and employee documentation

HR Operations & Compliance
• Ensure compliance with Kuwait Labor Law and company policies
• Maintain employee records and HR documentation
• Prepare HR letters, contracts, and official documents
• Support residency, government, and HR administrative processes

Employee Relations
• Handle employee issues, disciplinary actions, and investigations
• Monitor attendance, leave management, and performance concerns
• Support conflict resolution and HR best practices

Lead end-to-end recruitment including job description
creation, sourcing, screening, interviewing, and onboarding.
Administer HR systems and maintain confidential employee
databases.
Oversee attendance, leave, performance reviews, and
support payroll/benefits administration.
Analyze HR metrics and prepare dashboards for senior
management.
Advise on employee relations, grievances, and staff
retention strategies.

Managed full-cycle HR operations including recruitment,
onboarding, performance management, and employee
development programs.
Handled employee relations, grievances, and disciplinary
actions while ensuring compliance with Kuwait Labor Law.
Developed HR policies and procedures to streamline
operations and improve efficiency.
Collaborated with department heads to identify HR needs
and workforce management strategies.
Led HR audits and ensured adherence to legal and
regulatory requirements.

Supported HR operations including recruitment,
onboarding, employee records management, and HR
documentation.
Managed recruitment cycle: job postings, CV screening,
interviews, and selection.
Maintained attendance, leave, and payroll records ensuring
compliance.
Drafted, implemented, and updated HR policies and
procedures.
Coordinated training programs and performance review
processes.