Marketing Director
Belremaitha Club
Total years of experience :16 years, 0 Months
Develops marketing strategy by studying economic indicators; tracking changes in supply and demand;
identifying customers and their current and future needs; monitoring the competition.
Responsible for
Health & Safety Procedures
Health & Safety Audit
Members Care
Conflict Management
First Aid
Absence Management
Employee Disciplinary Process
Team Brand Standards
Complaint Management
Fit2Open & Fit2Close
Accident and Incident Reporting
Emergency Action Plan Procedure (EAP’s)
Risk Assessment
Crisis Management Flow and Procedure
Cash Handling
CCTV System
Environment
Club Maintenance
Implement unconventional operations by air, land, or sea during combat or peacetime as members of elite
teams.include offensive raids, demolitions, reconnaissance, search and rescue, and counterterrorism.
Outsource from Egypt
Managing client communications is the chief responsibility of a Customer Service Advisor. These
professionals interact directly with potential, new and existing clients. They work to provide quality
customer service, while increasing the company’s revenues through increased sales. Their jobs are usually
challenging, involving high demand situations and constant job stressors. However, they employ stress
management and coping skills in their daily activities.
Resolve operational problems within the defined schedules and service level agreements.
Analyze root causes of operational malfunctions and provide resolutions.
Handle escalated issues and follow-up on outstanding issues promptly.
Develop preventive measures and document issue resolution procedures.
Manage job calendars and flows to ensure timely completion.
Recommend process improvements to improve operational efficiency and cost-effectiveness.
Evaluate current operational processes and recommend improvements.
Monitor system operations and troubleshoot problems.
Assist in budget preparation and resource allocation for support services.
Install, support and maintain network and system tools.
Manage job scheduling tool and monitor repair activities.
Maintain daily logs of operational issues and maintenance activities.
Contribute to business meetings and report on issue status.
Develop support plan to prioritize and resolve multiple issues.
Address customer issues promptly and accurately
Attracts potential customers by answering product and service questions; suggesting information about other
products and services.
Opens customer accounts by recording account information.
Maintains customer records by updating account information.
Resolves product or service problems by clarifying the customer's complaint; determining the cause of
the problem; selecting and explaining the best solution to solve the problem; expediting correction or
adjustment; following up to ensure resolution
Take photographs or film video segments
Process and print negatives or film
Capture images in an authentic and ethical manner
Write copy, captions or headlines to photos
Use image-editing software such as Photoshop to edit images
Prepare audio to accompany video segments
Pitch ideas and photographs to editorial staff
Travel to photo shoot locations
Edit photographs or video for publication specific to Internet
Responsible for installing and maintaining computer
hardware, software, networks, Servers and Website.
ICDL instructor.
Four groups graduated by me during six months with different age groups.
Responsible for the quality of services. sales. Public relations. And marketing.
Bachelor’s Degree, Management Information Systems, General, 2010 - 2014 Grade: very good