Client Relations & Operations Manager
Hamdan Global Human Resources Consultancies
Total years of experience :15 years, 7 Months
Started as Recruitment Operation Manager, leading a team to ensure a smooth hiring process with and to connect the best talents globally, working around the clock with our branches all over the world (India / Pakistan / Nepal / Bangladesh / Uganda / etc.) in Workforce Planning, Organization Development, HRIS, Performance Management, Employee Relations, Expat items and Labour Law matters also achieved stretched talent management initiatives through the recruitment of key new talents due to business expansion and backlog in hiring.
♦ Develop a deep understanding of company and build lasting relationships with stakeholders.
♦ Ensuring outstanding quality execution of projects and tasks.
♦ Develop contacts within the business community and serve as ambassador for HamdanGlobal.
♦ Multi-dimensional role about delivery, solution, business development and practice enablement.
♦ Drive on-ground project execution with minimal supervision.
♦ Assessment of business landscape and identification of opportunities for process enhancement and automation.
♦ Process reviews through stakeholder interviews, data validations, and document analysis.
♦ Development of the detailed SOP documentation using various MS Office.
♦ Provide strategic advice and consultancy to the High Management and the stakeholders.
♦ Coordinate and provide guidance to the delivery team, ensure that projects and tasks are delivered at high quality standards.
Ensured compliance across organization by developing and disseminating guidelines and FAQs regarding company policies. Aided payroll department with accurate and timely payments by supplying pertinent employee information. Provided budgetary control and process transparency by arranging trip accommodations and submitting expenditure reports. Increase workforce clarity and proficiency by serving as initial point of contact for HR-related questions from employees and external partners. Streamlined audits and improve veracity of data by managing personnel records, HR documentation, and internal databases. Assumed responsibility for obtaining over 12, 000 visas and ensuring that the appropriate personnel were assigned on-site. Provided administrative teams (recruitment/ GR/ PR) with functional leadership to ensure timely completion of responsibilities. Guaranteed compliance with contractual commitments of medical insurance carriers while managing insurance for all vehicles and equipment. Led GR team to ensure delivery of Iqamas/visas/family visas/business visas / ultimate exit).
Provided growth opportunities for organisation by recruiting and hiring new personnel. Outlined and addressed performance disparities by supervising performance management activities, as part of planning
for HR Projects. Facilitated employee development by managing carrier path planning and training needs. Increased personnel engagement and performance by providing remuneration, rewards, and overseeing social and sporting activities. Enhanced recruitment process quality and talent pool expansion via Human Resources Development Fund. Ensured legal compliance and mitigated risks by facilitating seamless communication between embassies and completing essential paperwork. Supplied superior service quality and managed all types of visas (working - visit - families). Streamlined hiring to acquire a competent team that works towards improving business success rates by evaluating all resumes submitted for open positions to identify most eligible individuals.
♦ Customer Services & Support, YAT Education Centre, Alexandria.
♦ Internet Web Designer, PC-Link, Alexandria
♦ Project Assistant Pro-Dev (Trade Enhancement Program - C "TEP C"), EU-funded project, Alexandria.
♦ Project Assistant Egyptian Education Reform Program (ERP), USAID-funded project, Alexandria.
The Bachelor of Business Administration (BBA) in Accounting is designed to provide students with theoretical foundations of accounting, and practical accounting techniques that are used in public and private organizations. This program provides an understanding of accounting functions, taxation, auditing, governmental and institutional accounting and income tax. This program focuses on skills in critical thinking, problem solving, math, and research