Senior Systems Engineer
EBLA Computer Consultancy
Total years of experience :18 years, 3 Months
• Projects Implementation and Deployment in Enterprise Environment: Extensive experience in leading and executing complex projects in enterprise environments, Projects achieved in enterprise environment included the below:
o Microsoft Exchange Upgrade to the latest version.
o Migrate from Microsoft Exchange on-premises to Exchange Online.
o Microsoft 365 E5 implementation including the following components:
o Microsoft Defender for Endpoint.
o Microsoft Defender for Identity.
o Microsoft Defender for Office 365.
o Microsoft Defender for Cloud Apps.
o Microsoft Endpoint Manager (Intune).
o Microsoft Information Protection.
o Microsoft Identity Protection.
o Configuring Windows Hello for Business (keytrust and Azure Kerberos authentication Scenarios).
o Configure and enable Self Service Password Reset (SSPR).
o Microsoft Teams Phone System Implementation (Ribbon SBC).
o Active Directory Implementation and upgrade across multiple sites.
o Microsoft Distributed file System (DFS) implementation.
o Storage Replica implementation across multiple sites.
o Configuring Microsoft Azure Web App proxy.
o Microsoft Surface Hub installation and configuration.
o Veeam Backup for Office 365.
o Install and configure Microsoft Cloud Video Interoperability (Pexip integration with Microsoft Teams).
o Microsoft Skype for Business deployment and upgrade.
• System Design and Architecture: involvement in designing and architecting complex IT systems and propose the recommended solutions to the customers.
• Installation and Configuration: Proficient in installing and configuring a wide range of software solutions to align with project requirements. Skilled in customizing software settings, optimizing performance, and ensuring seamless integration into the existing IT infrastructure.
• Troubleshooting and Problem Resolution: Adept at swiftly diagnosing and resolving a wide range of technical issues and system failures. Proficient in identifying root causes, implementing effective solutions, and minimizing downtime to ensure uninterrupted system performance.
• Security and Compliance: contribute to system security by implementing best practices, conducting regular security audits, and ensuring compliance with relevant standards and regulations.
• Documentation: provide the needed documentation to facilitate system maintenance, troubleshooting, and knowledge sharing within the team.
• Collaboration and Communication: Ability to work effectively with cross-functional teams, communicate technical information to non-technical stakeholders, and provide technical support and training.
• Project Management: Proficient in planning, executing, and delivering projects within agreed-upon timelines, ensuring successful implementation and meeting project objectives.
• Supervision of Junior Technical Team: Lead and mentor junior team members to ensure successful project delivery. Proactively identify and resolve obstacles encountered during project implementation, fostering a collaborative and efficient working environment.
1. Server Deployment and Configuration: I was responsible for the installation and configuration of new servers while also rebuilding existing ones. This involved fine-tuning hardware, peripherals, services, settings, directories, and storage to align with project and operational requirements. Notably, I consistently adhered to industry best practices and standards to guarantee optimal server performance.
2. Procedure Development: I took the initiative to develop and meticulously maintain detailed installation and configuration procedures. This not only streamlined the onboarding process for new servers but also ensured consistency and minimized the risk of errors.
3. System Standards and Innovation: I actively contributed to the establishment and maintenance of system standards, promoting a uniform and secure IT environment. Additionally, I continuously researched innovative and, whenever possible, automated approaches to system administration. By identifying and implementing such approaches, I enhanced system efficiency and achieved notable cost savings.
4. Proactive Monitoring: I conducted daily system monitoring for all servers and network devices, allowing me to detect and address potential issues promptly. In the realm of security, I also performed regular security monitoring to safeguard the network from any possible intrusions, thereby bolstering our cybersecurity posture.
5. Data Management: Ensuring data integrity and system performance, I conducted routine file archival and purging procedures. This not only optimized storage but also contributed to data management and compliance efforts.
6. User Account Management: I managed user accounts, including creating, modifying, and deleting accounts in response to user requests. This streamlined access management and ensured a secure user environment.
7. Tier III Support: I provided Tier III support to various constituencies within the organization. This involved investigating and troubleshooting complex issues, often requiring an in-depth understanding of the system architecture and intricate problem-solving skills.
8. Disaster Recovery and Maintenance: In the face of hardware or software failures, I played a pivotal role in rapid and effective recovery efforts. These efforts ensured minimal downtime and prevented data loss. Additionally, I was responsible for maintaining data center environmental conditions and monitoring equipment, contributing to the reliability of the infrastructure.
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