Branch Operation Head
Commercial International Bank
Total years of experience :19 years, 0 Months
•Responsible for managing operation team (10employee), Supervise team members Tellers-Back office-Customer service motivate them to achieve targets and delivery of quality service.
Take primary responsibility of checking & auditing and approving the daily transactions including:
• Remittances, Transfer, Swift, cheques clearing, standing orders, FX deals.
•* Trade finance operations Review L/C -L/G & Documentary credit transactions and their compliance with International Customs and Practices.
•* Cash transactions.
•* Review account opening documents-monitor past due account ….etc.
•Ensure accuracy and compliance of all the above with CBE regulations as well as bank's policies and procedures & AML.
•Develop tactics to increase assets and profitability.
•Devise and implement innovative marketing principles and promotional sales events for commercial projects to further support financial growth.
•Counsel high net-worth individuals and corporate clients with regard to investment opportunities, risk analysis, and monetary returns& ensure high quality & excellence of service.
•Participate in community events to position the bank as a leader.
•Analyze transactional processes and identify areas where additional accuracy & efficiencies can be achieved
•Review and re-evaluate branch general ledger regularly to make the presentation of branch financial position, Prepare management reports and data as required
•Use reporting tools, analyze financial data and bring financial solutions
•Monitor staff performance against performance goals to ensure that progress is being made.
Highlights:
•Developed a strategic marketing campaign targeting accountants, attorneys, and medical professionals which has generated substantial referrals.
•Managed a staff of 5customer service representatives .
•Providing efficient, friendly & hospitality service to customers; answering queries, providing information and guiding customers through various banking procedures; marketing the organization’s products and services and encouraging customers to increase their business with the bank using clients KYC achieving sales target and organization goals.
•Build a high relationship with a High Value Premium customer portfolio (Wealth management) in a professional manner& being their financial consultant.
•Increase customer retention rate & customer loyalty.
Highlights.
•Won Commercial International Bank Excellence Award 2009 for outstanding achievements in liabilities sales ex. (30 Million EGP C/Ds & 3 Million USD L/G).
•Certificate from Commercial International Bank CIB (Service quality course) 2010.
•Certificate from Commercial International Bank CIB (Selling Skills course) 2010.
•Process & daily transactions including back office operations: Remittances, Transfer & Cheques clearing, Standing orders FX deals, Trade finance operations (L/Cs, L/Gs, and Documentary credit).
•& ensure compliance with internal control procedures, AML
•With full awareness of International Customs and Practices &
•(ISBP2007, ISP98, UCP600, URR725, URDG758 & URC 522).
•Achieving organization targets by increasing customer business like: Trade finance products (L/Cs-L/Gs...Etc)-FX & Handle L/C -L/G &Transfer (issuance and amend) Swifts Encouraging old & new customers and companies to use our different financial services (credit lines -overdraft...Etc) & providing prime customers management in banking commission and rates.
•Cross sell different bank products ex. (Time deposit-certificate of deposit-life insurance policies…etc).
•Process daily transactions including: Remittances, L/C, L/G, D/C Transfer & cheques clearing, FX deals &cash transactions, Ensure compliance with internal control procedures.