Sales And Operations Manager (Retail-Corporate)
Mekdam Holding - Nokia
Total years of experience :25 years, 5 Months
Take care of prospecting, acquiring, retaining and maximizing the value of B2B client accounts through superior customer service while promoting the brand and representing the values of the company. The main focus is on B2B and B2B2C accounts.
• Maintain and expand client database;
• Clearly articulate and promote the quality differentiators and key selling points of the
company services;
• Acquire and support the on boarding of new accounts;
• Advise clients on treatments, services, offers, promotions and other benefits;
• Follow up on customer queries and complaints liaising internally with relevant departments of the company;
• Keep track of client profitability by account, segment, industry, service and catchment area;
• Participate in R&D efforts for the launch or upgrade of service offering;
• Collaborate actively with the Marketing Manager in the development of the marketing plan for B2B and B2B2C;
• Implement promotion and marketing projects;
• Organize PR events complying with the marketing policy and initiatives;
• Support and maintain the CRM platform for B2B and B2B2C;
• Monitor competition and report to management on relevant aspects (eg. services, prices, etc);
• Meet personal and team sales targets;
• Research accounts and generate or follow through sales leads;
• Attend meeting, sales events and trainings to keep abreast of the latest developments;
- Incorporate policies and procedures of the company
in business unit operations.
- Monitor and review company’s project activities and
ensure that they are brought to completion within
scheduled period of time and budget.
- Provide effective management to organization’s -
- business activities that have to do with its strategic
and financial growth.
- Create new strategies for marketing and monitoring
QC and QA measures.
- Build effective relationship with the clients so as to
maintain good revenue increase for the
organization.
- Perform efficient finance management
- Perform review of equipment and system layouts
and its validation.
- Ensure harmonious environment for working.
- Responsible for training and mentoring staff;
motivating them all for effective performance for
the general growth of the company.
- Set up the business unit’s strategies for
promotional activities.
- identifying new opportunities in assigned region.
- Coordinate with other teams like the marketing
team in order to develop plans.
- Develop and communicate the expectation levels
and vision of the company to members of unit. This
must of course be relevant to the company’s
corporate vision and goals.
- Coordinate with other heads of departments,
integrating objectives and ideas for organizational
growth.
- Allocate resources to various centers and regions;
all aimed at producing results.
- Perform day-to-day administrative tasks, such as
processing information files and other paperwork.
Consolidated Gulf Co. (CGC) Nokia Doha - Qatar.
Nov 2008 - Present.
Sales manager - Retail and Corporate operations
- Managing and motivating a team to increase sales and ensure efficiency.
- Managing stock levels and making key decisions about stock control.
- Analyzing sales figures and forecasting future sales.
- Analyzing and interpreting trends to facilitate planning.
- Resolving health and safety, legal and security issues.
- Responding to customer complaints and comments.
- Touring the sales floor regularly, talking to colleagues and customers and identifying or resolving urgent issues.
- Operations expenses budget and monitoring, Profitability.
- Be responsible for the store daily consumption budget, including daily expenses, maintenance, packaging, and security, etc.
- Cooperate with Finance team to ensure the budget is closely monitored and actively managed
- Sales Forecasting, Profitability and Margin increase is your priority
New Store Openings.
- Project leader of new store opening projects, leasing with external and internal partners, ensure a smooth process and on time accomplishment.
Meeting Sales Goals, Negotiation, Selling to Customer Needs, Motivation for Sales, Sales Planning, Building Relationships, Coaching, Managing Processes, Market Knowledge, Developing Budgets, Staffing.
Team Leader and showroom in charge up to June 2011, Corporate Sales in charge since July 2012 to June 2013
- determine annual unit and gross-profit plans by implementing marketing strategies; analyzing trends and results.
- Maintains national sales staff by recruiting, selecting, orienting, and training employees.
- Effectively manage opportunities identified throughout sales cycle.
- Maintaining relationship with all potential and existing clients
- Ensuring proper servicing and after sales support to clients
- Data reporting to management and gathering market intelligence.
Pharma Trade Co. Port Said For Distribution and marketing of medicines. Nov 2005 - Oct 2008
Sales Asst. Manager
1- Responsible for obtaining profitable results through the sales team by developing the team through motivation, counselling, skills development and product knowledge development.
2- Manage the sales administration function, operational performance reporting, streamlining processes and systems wherever possible, and advising senior management on maximizing business relationships and creating an environment where customer service can flourish.
3- Responsible for managing the sales team, developing a business plan covering sales, revenue, and expense controls, meeting agreed targets.
4- Assist in the development of the annual marketing plan, specifically advising on: realistic forecasts for each product and territory (based on historical data, market trends, competitive activity, promotional strategy and sales effort), realistic costs of operating the sales force; and sales promotion programme plans.
5- Responsible for the planning, recruitment, direction, organisation and control of sales managers and sales representatives to accomplish specific objectives.
Sales Expert - Showroom in charge - Gold, Diamonds And luxury Stones
B.S. Faculty of commerce - Suez Canal University - Egypt Accounting department 2007 Coursework included: Marketing, Sales, Economics, Human Resources, Project Management, Public Finance, Management, Cost Accounting, and Managerial Accounting.