Operations Manager
Smart
Total years of experience :23 years, 9 Months
•Identify business development and additional service opportunities for all disciplines as they relate to a specific project, program, or client Engages in proposal efforts, including completing project scoping and pricing
•Create and execute project execution plans, including work plans, resource plans, risk management plans, etc.
•Manage day-to-day operational aspects of a project and scope.
•Prepare monthly executive reports for Managing leaders.
•Assume responsibilities (in partnership with the assigned principal) for technical and design excellence
•Ensure that project documents, including contracts and additional service requests are approved, and filed in accordance with the processes and procedures.
•Expand business reach and open new markets by social media environment, marketing/advertising, public relations
•Manage relationship with customers and key accounts and research, analyze, evaluate the opportunities in the market
•Supervise implementations for mega projects, with fully support on planning and organizing to drive to the result.
•Facilitate and hold regular team and client meetings
•Keep project team well informed of changes and updates
•Support Safety programs and complete all Health and Safety documentation
•Deliver relevant project information to the Management
•Manage implementation of the new projects facilities
•Lead teams of operations of TE Data network sites
•Supervise the handling of all the maintenance activities related to the Data Centers
•Interface with the other divisions to deliver the TE Data network sites
•Oversee the database updates regarding all TE Data Network sites
•Manage the delivery of all the availability requests related to TE Data network.
•Manage day-to-day client interaction, evaluate and manage client expectations
•Seek opportunities to increase client satisfaction and develop lasting relationships with clients
•Communicate with clients to identify needs, evaluate alternative solutions, and deliver value added services
•Build a knowledge base of each client’s business, organization, and objectives
•Manage all projects with the infrastructure provider company Telecom Egypt (TE)
•Handle all problems with TE for my unit and other units
•Administrate the escalation of problems with C-level
•Manage the operational roadmap between TE Data and TE
•Manage the contracting process from the availability till issuing the work order.
•Deliver engaging, formative presentations both verbally and in written
•Resolve and/or escalate issues in a timely fashion
•Supervise project implementation starting from the project survey phase to FAC
•Insure department resources stability (qualified personnel, tools, test equipment, etc)
•Provide project progress reports to the top management
•Overseen project implementation and time schedules
•Supervise subcontractors and evaluate them
•Update project financials on a regular basis (weekly, bi-weekly, monthly)
•Manage project budget and schedule including tracking and reporting of team hours and expenses
•Determine appropriate revenue/gross margin recognition and analyze bill rates and utilization targets for project teams
•Ensure timely and accurate invoicing and monitor receivables and collection of invoices
•Supervise teams of marketing, presales, and the technical clarification for the different product series
•Enhance customer relationship
•Promote new products & solutions
•Follow up projects implementation
•Create new opportunities within the account
Manage team development by aligning project tasks e with capabilities and career interests
•Identify opportunities for improvement and makes constructive suggestions for change
•Manage all branch operations; this includes the following: commercial survey, production, sales and administration, as well as representing the company in all Governmental, Commercial, and Social institutions in seven governorates
•Achievements: Increased the revenue of Canal branch by 6 millions L.E. per year
Extended our significance in the Canal and Sinai regions
•Establish and develop a system to handle the spare parts all over Egypt
•Manage the spare parts logistics between headquarter, branches, and suppliers
•Manage the workshop team to perform daily tasks
•Manage the launching of the new payphones & PMS10 software all over Egypt
•Achievements: Reduced the total repair cost by 1.8 million L.E. per year
•Utilize each team members to his/her fullest potential
•Motivate team to work together efficiently
•Mitigate team conflict and communication challenges
•Plan and facilitate team activities that promote Program
•Supervise technicians for the daily maintenance and new phones installation
•Following up daily payphones quality of service
•Understand in general the core, the shell and interiors design and construction
•Seek continuing education opportunities to increase knowledge base
•Use Programing Languages: Visual Basic ADSI Visual C, C++
•Design Advertisement using Visio, Corel Draw and Adobe Photo Shop