Manager Corporate services
SFM Corporate Service
مجموع سنوات الخبرة :12 years, 0 أشهر
• Handled the entire process for collection of client’s KYC & Due Diligence and provided appropriate advice to the clients to suit their requisitions.
• Responsible for the procurement of all the mandatory business license adhering to the legal protocols and drafted the corporate set overseeing the document signatures.
• Updated with the socio-political environment and analyzed the impact of the pattern of changes on the individual customer behavior.
• Analyzed customer needs and expectations to design and deliver content in a relevant format to facilitate ease of understanding.
• Communicated to build robust business relationship with the clients and developed an element of trust to boost the opportunity for potent lead generation and scope for business expansion.
• Liaised with the various internal departments and partners to ensure a seamless process for company formation and corporate bank account activation adhering to the various KPI’s including targets, lead management and Salesforce.
• Monitored the entry of all leads and the relevant information in the Salesforce software during the initial phase of lead generation.
• Submitted the mandatory weekly reports to the management providing updates of events attended, companies approached, strategies implemented, regions visited, leads developed and potential sales.
Highlights:
•Efficiently handled all customer queries and complaints through face to face interaction, telephone and emails and ensured resolution of issues within specified timelines as per SLA and use of priorities.
•Provided customers with high level of service as per the agreed departments’ SLAs and MBOs to achieve a refined customer experience.
Key Responsibilities:
•Handled all incoming queries, suggestions and complaints adhering to the processes framed by the management within the specified time frame and archived the related correspondence as per the discretion of the management.
•Researched and analyzed day to day activities to recommend areas of improvement and enhance the efficacy of service provided to customers.
•Educated the customers regarding sales and purchase agreements, title deeds and real estate policies &procedures to create a better understanding of all the nitty-gritty.
•Responsible to ensure all correspondences are lodged in CRM as per the policy framed by the management maintaining the required rate of accuracy.
Highlights:
•Successfully handled customer service to provide exceptional guest experience for customers and tenants to exceed the individual expectations.
•Ensured accurate and efficient handling of all retail related complaints and managed the mandatory reports related to customer complaints to make submission to the concerned department.
Key Responsibilities:
•Managed Customer Service Booth / Information Kiosk for the mall to address customer queries and grievances as per the guidelines of the MAF Accounting procedures.
•Resolved customer complaints within the shortest time frame in an amicable manner adhering to the organizational policies and protocols and ensured retention of the existing customer base.
•Built perfect coordination between the customer service department, retailers, and facilities management team and security control/CCTV for smooth conduct of day to day operations.
& Responsibilities: Advised customers on bank services for their needs for loans and credit cards, mortgages and accounts. Managed customer bank accounts and resolved issues with banking services and accounts. Referred clients to in-house financial experts as needed and reached out to potential customers to generate new business opportunity. Made presentation of financial products and services to existing and prospective customers. Executed daily administrative duties including data entry work and submission of mandatory reports to management before end of the day.
Contact Center Agent, Societe Tunisienne de Telemarketing, Tunis - Tunisia,
Tunisian Bachelor's degree of business applied sciences.