Khaled Raafat, Senior Executive Engineer

Khaled Raafat

Senior Executive Engineer

DENSO Sales Middle East & North Africa FZE

Location
United Arab Emirates - Dubai
Education
Bachelor's degree, Power Mechanical Engineering
Experience
17 years, 1 Months

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Work Experience

Total years of experience :17 years, 1 Months

Senior Executive Engineer at DENSO Sales Middle East & North Africa FZE
  • United Arab Emirates - Dubai
  • My current job since June 2017

• Service Network Planning, improvement and development in MENA and Africa.
• Expand service dealers for Car Air Conditioning and Diesel Fuel Injection Pumps for automotive aftermarket parts business development.
• Technical support for service dealers or vehicles distributors among the region.
• Planning, setting targets, and execution of service activity.
• Analyze dealers service KPI and setup improvements plan.
• Create Service Standard for Service network Expansion and Service KPI.
• Plan and execute training courses for service dealers and vehicles distributors.
(Instruct training for Car & Bus Air conditioning repairs, Diesel Fuel Injection Systems, and Common Rail System.)
• Market survey and product developement supporting the sales & marketing section.
• Supporting Middle East and Africa in all technical issues.

Senior Executive Engineer at DENSO SALES MIDDLE EAST AND NORTH AFRICA FZE
  • Saudi Arabia - Jeddah
  • April 2011 to May 2017

• Expand service dealers for Car Air Conditioning and Diesel Fuel Injection Pumps for automotive aftermarket parts business development.
• Service network improvement and development.
• Follow up and supervises dealers among Saudi Arabia and some of GCC or Middle East countries (more than 30 dealers and sub-dealers).
• Technical support for service dealers or vehicles distributers among the region.
• Planning, setting targets, and execution of service activity in Saudi Arabia
• Analyze dealers service KPI.
• Plan and execute training courses for service dealers and vehicles distributers.
• Instruct training for Car & Bus Air conditioning repairs.
• Instruct Diesel Fuel Injection Pumps and Common Rail System training.
• Market survey and supporting the sales & marketing section.
• Supporting Middle East and North Africa area in all technical issues.

Service reception manager / Acting service manager at SUZUKI SAUDIA (Ahmed Bamarof Automotive Co. Ltd)
  • Saudi Arabia - Jeddah
  • January 2008 to March 2011

• Applying new standard system for the after sales service branches.
• Instructing training courses for Service advisors and job controllers.
• Design new layouts for after sales service centers according to the standard to ensure proper utilization of all facilities.
• Manage equipment and tools (Mechanical and body & paint sections) for the after sales service branches.
• Improve service center productivity and profitability through controlling budgets and saving tools / equipments / and SSTs” Standard special tools” and proper utilization of facilities.
• Ensure customer satisfaction indicator within 90% and handle customer complaints.
• Increasing service quality by the proper Pre-diagnoses for general repairs.
• Develops and maintains a working knowledge of the functions & operation of the various mechanical, hydraulic, & electrical systems used on the vehicles on which the service department normally works.
• Develops service contracts with fleet customers.

Qualification Engineer at Novartis Pharma. S.A.E
  • Egypt - Cairo
  • August 2007 to January 2008

Supporting the Engineering Section in a huge running facility upgrade project for the site of pharma industry.
• Preparation of Installation Qualification for 41 production equipment.
• Calibration check for the machines’ critical instruments and sensors.
• Qualification and calibration check for HVAC and infrastructures systems.
• Utilities and infrastructure verifications for the machines.
• Verify and revise the refurbished equipment for correct maintenance activities.
• Function Check for each machine functions, including simulation of the interlock, alarms, and pre-requisites for those functions.

Trained at Nile Company (SAVO Egypt)
  • Egypt - Cairo
  • July 2006 to August 2006

Nile Oil & Detergents Company is an Egyptian company following the holding company for food industries.
The main training benefits are:
 Recognizing the different industrial processes of the factory
 Learn how the pumps operate, and recognize the different types of the operating pumps in the industry.

practiced at Technology Competency Center (TCC)
  • Egypt - Cairo
  • June 2006 to July 2006

This training course was for Hydraulic and Electro Hydraulic System Control. The course includes:
 Learning how the different hydraulic valves operating and all the components of the hydraulic system.
 Execute many exercises practically in the lab.

Education

Bachelor's degree, Power Mechanical Engineering
  • at Faculty of Engineering, Helwan University
  • August 2007

Specialties & Skills

Maintenance Engineering
Automotive Engineering
Engineering Management
Market Research
Dealer Management
MS Word
MS Excel
Internet and email applications
MS Powerpoint
Auto CAD
MS Windows
PC hardware and software maintenance
Adobe illustrator
Frame Maker
Adobe Photoshop

Languages

Arabic
Expert
English
Intermediate

Training and Certifications

Hydraulic and Electro Hydraulic System Control (Training)
Training Institute:
Technology Competency Center (TCC)
Date Attended:
June 2006

Hobbies

  • Sports, Automotives, Football (Soccer), Video games, internet, social netwroks, and politics.