IT Manager
Three Corners Hotels &Resorts
Total years of experience :28 years, 10 Months
Three Corners Hotels &Resorts
May 2014 - Present (7 months)
IT Manager
Directs the planning, budgeting, and operations of the Applications Development department.
Coordinates project initiation, prioritization, and information technology resource allocation.
Provides technical leadership for administrative systems
Serves as a technical resource to departments regarding information technology needs.
Advises and consults with other departments on production software, issues, problems, and Questions.
RAMADA PLAZA Hotels & Resorts January 2006 -October 2013 (7 years 10 months)
Director of IT
• Handling project schedules and assigns resources for each project.
• Installing all Micros-Fidelio Front Office modules (Fidelio V6 Fidelio V7, Fidelio Suite 8, Opera V5).
• Installing all Interfaces (IFC7 for Fidelio V6, IFC7 for Opera, IFC8 for Opera)
• Oracle Cluster Installation for Opera V4, and V5
• Train Hotels Staff (FO, ACC, HK, OPR, IT) on how to use Micros-Fidelio Product. (new installation, Data migration
Cut off)
• Monitors performance and provides troubleshooting for system hardware and software.
• Manages Performance installations, upgrades, maintenance and security scans.
• Ensures successful replication between various servers in different locations.
• Responsible for complete backup and restoral of organizational systems to the most recent information.
• Oversee the monitoring of server audit logs and event notices.
• Develop operational processes and procedures while providing on-site system training for users and administrators.
• Lead investigations of security violations and breaches and recommended solutions.
• Responded to customer queries.
• Installing Backup software “Backup Exec, Data Protector
• Creating Standard documentation for Opera installation training and support.
Creating SharePoint and FTP server for internal use, and maintain it.
• Training other staff internally.•
• Sun Account back office program.
MC INVENTORY
Micros 3700, Windows 2003 , 2008 server, Eclipse workstation
Onty key card system
Philips TV Network
PBX system (Nortel Meridian)
Sound system.
HITS Call Account Fidelio Interfaces - Micros 8700 - Microsoft Products, Pay Roll, etc.
Area of IT ( 7Hotels 2300 rooms 1050 Rooms 5 * 1250 /4 *)
February 2000 - December2005 (5 years 11 months)
• Supervised 20 personnel in operations, maintenance and Information Management of Enterprise Networks. Automated Data Processing Systems Manager, supervised and trainee junior personnel in maintenance and administration
• Automated Data Processing System integrity
• Installed, analyzed, managed and optimized Local Area Network performance for various networking protocols, routing technology and network topologies to include TCP/IP, VLANS, Internet (HTTP, HTTPS, FTP, TELNET, SMTP) various gateways and routing protocols and smart switches.
• Managed all aspects of the Electronic Key Management System (CISA) to include handling and
• Accountability of cryptographic equipment and keying material.
• Designing UTP & Fiber Network by using Novell & Windows NT
• Information technology at the hotel, to provide users with support and to ensure practice-oriented initial and further training for users.
.Hotel Applications:
Administrate and Maintain Hotel Networks (Novell; NT and Unix Server)
• Administrate and Maintain Hotel Systems (Fidelio Front Office - Fidelio
• Food and Beverage - Sun account Back Office - HITS Call Account -
• Fidelio Interfaces -
• Implementation and Installation of HITS Call Account
• Implementation and Installation of Windows NT4 Server for Lotus Notes
• Installation of Lotus Notes clients and training users on how to use it.
• Micros POS 8700 Software and Hardware.
• LAN/WAN Data Networking Cabling System. Network Administration.
• Fidelio front office Ver. 7.13 Fidelio F&B ver 6.x
• Sun Account back office program for the accounting Micros 3700, Windows 2000 server, Eclips workstation
• Windows 2000 Server CISA key card system
• Philips TV Network PABX system (Nortel Meridian)
• Sound system. Cyber Café Pro for Internet.
• Norton anti-virus corp. edition. Administrate all computer systems Hardware and Software
• Giving Support to all users Regular training for all users to the respective systems
• Upgrading Fidelio Food and Beverage Upgrading Fidelio Front Office
• Upgrading Fidelio Interfaces Installation of PC’s and network
• Installation of Hub’s Switching and backbone.
• COMSYS SYSTEM
Royal Plaza Hotel 5 stars February 1995 - may 2000
IT Manager & Asst Chief Engineer
• Install and configure network core switches, Desktops and Laptops in Hotel
● Installation of software, MS tools & application on requests to users
● Network availability includes (Internet access, CCTV access, Security, Desktop & Laptops) all through the stadium
● Configure different Internet availability (Full, Limited and No Access) for Guests
● Install Network devices and configure network servers
● Configuring and maintaining Network TCP/IP, DHCP, DNS settings in all desktop & Laptops
Ving Card Key System
HITS Call Account System
Fidelio Front Office (up to ver. 6.20) Management System all modules
Novell administrating 3.12; 4.11; 5.
Fidelio Sales & Catering System.
F&B, BackOffice “ Sun Account, email System “ Lotus Notes
Micros 3700
Faculty of Engineering - 1990/19991 Computer Department. Microsoft certificate Oxford College in Computer Science This Five-year Oxford College Advanced Diploma University degree in the field of computer science, information systems, or computer engineering