Customer Service Representative
Sadig International CO.LTD
Total years of experience :1 years, 1 Months
• Managed daily inbound and outbound customer communications to provide product and service information, resolving issues with a 95% satisfaction rate, demonstrating a deep commitment to customer care.
• Implemented feedback loops with clients, which reduced case resolution times by 20% and improved customer satisfaction.
• Trained in and utilized CRM software to log customer interactions accurately, enhancing data-driven service improvements.
• Prepared weekly reports on customer queries trends, contributing to a 10% improvement in service delivery by pinpointing and addressing recurring issues.