Soft Services Manager
Dubai Properties Group
Total years of experience :19 years, 4 Months
• Handle Recruitment in collaboration with HR in hiring Managers (AOM), Supervisors and team members in line with company guidelines and regulations.
• Overseeing induction training for all new employees, assessing their capabilities and suitability prior to deployment.
• Assist in the formulation and implementation of policy and procedures related to housekeeping
• Development and preparation of annual budgets
• Transition management of new contracts and developments
• Develop and maintain favorable working relationships with all other company employees, clients, residents to foster and promote a co-operative and harmonious working environment
• Provide operational support to FM management
• Attend any meetings or training sessions as may be required.
• Responsible for managing the training center.
• Train instructors and supervisors in techniques and skills for training and dealing with employees.
• Analyze training programs, modify and/or improve existing ones.
• Provide training using knowledge of various methods such as classroom, demos, On the Job training, meetings, workshops etc.
• Develop evaluation procedures.
• Plan, develop, train coach and motivate all housekeeping senior staff to meet assigned proactive, scheduled and reactive cleaning tasks ensuring staff are trained to ensure they are carried out safely and in accordance with housekeeping SOP’s, risk assessments, method statements, policies and procedures.
• Identify training and development needs to ensure performance and growth for both employees and company including setting and monitoring performance standards.
• Assist operational Area Operations Managers to ensure that all cleaning services are consistent and fully compliant to deliver and achieve set service levels and key performance indicators.
• Monitor and manage subcontracted Service Providers in all operational aspects for,
o Security Services
o Pest Control Services
o Landscaping Services
o Waste Management
o Pool Attendant / Life Guard Services
• Training, supervising and motivating cleaning operatives and well as supervisory personnel.
• Inspect premises to ensure that cleaning standards specified in the Service Level Agreements are maintained or improved. Plan remedial work. Investigate and identify reasons for poor standards and take action to prevent re-occurrence.
• Re-allocate and restructure work areas of staff, as appropriate to ensure the equitable allocation of work and the effective use of the workforce.
• Provide cover for absent site based staff, and organize resources to deal with emergencies.
• Monitor material stock levels and ensure that adequate supplies are maintained at all times to meet budget and service requirements.
• Arranging maintenance and repair of cleaning equipment’s.
• Prepare site visit reports.
• Prepare weekly reports.
• Reports vacancies and absences.
• Prepare probation reports for cleaning staff.
• Prepare Appraisal reports for cleaning staff.
• Provide support to site based staff including coordination of staff training to include Induction and skills Training of Cleaning Staff as appropriate, in order to deliver a high quality service that meets specification as detailed in the Service Level Agreement.
• To comply with all health and safety legislation and to develop a safety culture which positively promotes and encourages safe working by all employees in all aspects of the department’s activities
• Ensure effective operation of quality procedures, and to be responsible for service level agreement compliance and service development through regular meetings/discussions with Management, Clients and site based staff.
Cleaning Services
Security Services
Pest Control Services
Landscaping Services
Waste Management
Pool Attendant / Life Guard Services
Training, supervising and motivating cleaning operatives and well as supervisory personnel.
Inspect premises to ensure that cleaning standards specified in the Service Level Agreements are maintained or improved. Plan remedial work. Investigate and identify reasons for poor standards and take action to prevent re-occurrence.
Re-allocate and restructure work areas of staff, as appropriate to ensure the equitable allocation of work and the effective use of the workforce.
Provide cover for absent site based staff, and organize resources to deal with emergencies.
Monitor material stock levels and ensure that adequate supplies are maintained at all times to meet budget and service requirements.
Arranging maintenance and repair of cleaning equipments.
Prepare site visit reports.
Prepare weekly reports.
Reports vacancies and absences.
Prepare probation reports for cleaning staff.
Prepare Appraisal reports for cleaning staff.
Provide support to site based staff including coordination of staff training to include Induction and skills Training of Cleaning Staff as appropriate, in order to deliver a high quality service that meets specification as detailed in the Service Level Agreement.
To comply with all health and safety legislation and to develop a safety culture which positively promotes and encourages safe working by all employees in all aspects of the department’s activities
Ensure effective operation of quality procedures, and to be responsible for service level agreement compliance and service development through regular meetings/discussions with Management, Clients and site based staff.
Monitor and manage subcontracted Service Providers in all operational aspects.
Assist the Soft Service Manager to prepare and implement the Company policies and procedures.
Prepare the monthly Health & Safety statistics reports of the entire Facilities for HSE department.
Provide emergency call service on a rotation basis with the Soft Service Manager or call centre.
Respond to operational and cleaning issues and coordinate efficient and effective responses.
To ensure safety standards are adhered to in all assigned areas.
Employee safety, welfare, wellness, and health reporting.
Facility related risks including security, fire etc; and energy management systems and practices.
Waste management and recycling programs
Pest control management
Conduct periodic refresher training for supervisors to ensure quality of work is up to standard.
Supervise the Service Contracts to ensure that they are performed to the levels, maintain reports
Review existing process, recommend and implement changes as required to address ongoing issues.
Manage, and coordinate updates for the Quality Management System (QMS)
Establish and manage ongoing relationships with relevant clients and tenants.
Appropriate scopes of works and contract documentation, allow service contracts to be tendered
Prepare the Service Contracts and ensure correct signing and completion.
Attend meetings of the Clients that relate to the operation of the Building.
Prepare daily entire facility report and action out the pending issues.
Assist the Facility manager on day to day operational basis and solve the customer complaints.
Manage the internal records Attend meetings with subcontractors and suppliers.
Issues that have to face include clients' dissatisfaction, day to day Client’s demands& problems.
Maintaining reports, financial data, and confidential documents.
Attending to all guests’ requests in a prompt and efficient manner.
Handling lost & found items; completed procedures of hand over to the Dubai Police.
Preparing work instructions for the department according to hotel standards.
In charge with purchasing direct items for Housekeeping.
Assisting Executive Housekeeper for budget preparation for Housekeeping.
Preparing monthly time sheet and keeping record of staff vacation.
Conducting trainings and taking care of document control.
Coordinating with Floor Supervisors about extra cleaning tasks to be carried out and inventory.
Handling inventory control of operating equipments and cost control of guest supplies and amenities.
Deputizing for the Floor Supervisor/ PA Supervisor when required.
Preparing repair, maintenance and trouble reports.
Handling monthly linen inventory control as per the hotel standard.
Preparing carded report of Operating equipment & linens.
Coordinating with Senior Supervisors about the recycling item collection in the entire hotel.
Responsible for maintaining the housekeeping storage rooms as per the fire & safety procedures
Inspecting guest rooms on daily basis as per the hotel standard.
Allocating rooms to the HKP Attendants based on hotel standard.
Checking the special request from guest and fulfilling them.
Assigning special cleaning task to the room attendants.
Coordinating with maintenance department to fulfill the maintenance requirements from the guest
Rooms before you sell.
Reporting the Pest control requirement from the guest rooms to EHK. To get it done.
Giving on the job training to room attendants whenever they require.
Arranging periodic cleaning for the guest rooms as well washing or dry-cleaning of Blankets, Duvets,
Sheer curtains, sofa covers etc.
Taking operating equipment inventory up on each departure to see the damages /missing items from the
Apartment.
Housekeeping Food & Beverage service Food production Hospitality Management