Head Of Software Development & IT
3ddx
Total years of experience :31 years, 8 Months
Developing ERP/CRM and various integrations, an in house set of applications hosted on Amazon (AWS), serving thousands of users (Node, PHP, Angular, MySQL, Ubuntu)
• Developing 3D intensive application (Java, OpenGL) for European/US dentists meant for visualization and manipulation of digital dental models
• Managing a team of 40, spanning Backend, Front End, Mobile Developers, QA/QC, Product Owners, Scrum Master, UI/UX, IT, & Regulatory professionals.
• Established Management By Objectives (MBO) Framework for performance monitoring
• Modernized Software and service delivery by enhancing processes, restructuring team, introducing new systems and automation tools (Unit tests, Selenium, Jenkins, Ansible, OTRS, Redmine, Zabbix, Esxi, AWS)
• Created Live Dashboard to track Department & KPIs using real time sensors for software metrics and Infrastructure alerts
• Triggered a documentation project, resulted in 3000+ pages business and technical docs/videos
• Introduced Agile processes and tools to speed software delivery and enhance quality
• Delivered cloud products on top of MS Azure allowing customers to view their bills, order services & products, track payments & receive alerts
• Solutions were based on SaaS model, with a flexible web admin to configure a multi tenant experience
• Solutions were augmented with hardware devices, mobile apps, web portals, smart TVs, VOIP phones, all integrated together and accessing the core set of APIs
• Working with major banks, hotels, mobile operators and government offices all over the region to deliver software projects serving thousands of concurrent users.
• Acted as Scrum Master, and worked with Product Owner to transform team from waterfall to agile
• Maintained a 24x7 SMS platform, delivering > 20M SMS per year, serving major banks
• Managing Research & SW Development, QA/QC, account Management, service delivery, UI/UX, IT & Presales teams
• Managing project managers to plan, monitor & control multiple projects concurrently.
• Reduce down time and increase service availability KPIs, by implementing high availability, disaster recovery measures, and monitoring across all components of designed solutions.
• Established a service desk model for customer support activities
• Setup a framework for outsourcing management, leading to faster delivery cycles
• Directing a team of project managers from inception to delivery of CRM implementations for top pharma companies
• Directing IT professionals to deliver technical turn key solutions to clients (VPN, networking, SQL, replication, hosting, windows mobile)
• Direct a team of account managers responsible for post implementation activities
• Direct a team of competency center professionals to make sure client requests are handled in time
• Set up the foundations for a PMO to streamline all projects related activities
• Responsible of achieving the budget of the operations department
• In charge of the business development in line with corporate sales strategy for the contracted customers
• Expand scope with the existing customers in relation with the CRM sales department for the new product offerings and upgrades
• Oversee the company effort providing strategic guidance and helping to overcome obstacles with each contracted customer
• Monitor and control service level agreements.
• Ensure customer satisfaction and the resolution of problems using multiple KPIs
• Recruit, manage and develop a direct-reporting staff
• Identify risks involved with each project, prepare mitigation plans and monitor closely
• Responsible for delivering quality IT services & solutions based on business priorities. Lead a team of technical consultants, PMs & infrastructure support engineers to meet business requirements within defined SLAs
• Lead the analysis, requirements-development, design, documentation, implementation, and maintenance of complex IT solutions for different business processes within IPMagix.
• Managed a team of 3 project managers to develop, maintain and enhance software products targeted for Cisco IP Telephony market.
• Managed projects according to customized PMI & CMMI methodologies, overseeing scope, time, quality, communication, cost and project management plans.
• Monitored and controlled progress using MS project 2007 (Pro and Server)
• Ensured customer satisfaction of delivered products and services
• Conceptualized and managed the design & development of embedded product to solve integration problems between Cisco infrastructure and a leading home automation vendor.
• Responsibilities included product planning, specifications, ROI analysis support, scheduling, budgeting, team building, manufacturing, vendor selection, and marketing support.
• Projects spanned 3-12 months, budget range $30, 000-$200, 000, mostly of high risk nature.
Planned, organized, and controlled all projects, and development activities for the IT department, attaining the highest ratings on availability.
• Directed technical staff of 8 to provide quality desktop support, reliable remote access, regular data backup, and robust networked resources.
• Developed and implemented database applications for systems management, including data analysis and web based visualization systems.
• Hired and supervised team members, established project goals and timelines, assigned tasks and monitored progress.
• Negotiated contracts, directed long-range planning and venturing into new value added services.
• Organized and automated a complex work environment and improved workflow processes.
• Selected technically a payphone manufacturer from initial proposal to final delivery.
• Assisted subordinates and supervisors in identifying and resolving problems.
• Projects spanned 1-9 months, budget range $10, 000-$50, 000, mostly of low risk nature.
Designed and constructed a wide-area network connecting remote offices to corporate headquarters.
• Oversaw setup of servers and desktop workstations.
• Coordinated the administration of a network of more than 800 workstations, spanning 12 locations.
• Prepared budgets and managed expenses.
• Planned & executed WAN and LAN infrastructure across the organization.
• Configured network servers, recruited and trained local administrators on standard network server procedures, including setup, administration & backup.
• Managed the technical Implementation of an ERP software (BAAN)
• Projects spanned 1-36 months, budget range $50, 000-$1, 000, 000, mostly of medium risk nature.
Served as project lead, process owner, and programmer analyst in dynamic technical environment requiring continuous application of new skill sets to support and link multiple platforms, including Windows, SUN Solaris, and IBM AIX (systems), which resulted in a savings of hundreds of thousands of dollars.
• Designed, developed, and implemented an ERP client sold with every BAAN(ERP) license to access corporate data, successfully completing the project on time and under budget.
• Managed a team of 4 software engineers to design and develop large workflow system for corporate use, enabling electronic routing and approval of work requests.
• Projects spanned 3-12 months, budget range $50, 000-$300, 000, mostly of high risk nature.
