Operations Manager – Payment Solutions for QuickNet LLC
Mawarid Technology
Total years of experience :16 years, 4 Months
Highlights:
• Lead the re-engineering of the company's business process to enhance productivity, quality and service, analyzed and designed workflows, identified “Best practices” at project level and lead the adoption of these practices at the Organization level.
• Re-structured company hierarchy to be aligned with the payment processors bench marking.
• Noted for executing various software quality assurance activities that enhanced the effectiveness of the applications.
• Have the distinction of establishing processes for various projects in PCI, accomplished smooth migration of 110K MasterCard cards from another Processor for one of our customers.
Key Responsibilities:
• Oversee transition of technical operations related to the Payment Card Industry for QuickNet and serve as the Consultant for PCI standards.
• Point of contact for Card Personalization, 24/7 Switch Support team, Card Operations team.
• Responsible for Program and Project Management from initiation to closing for payment products and software solutions.
• Work with key stakeholders to identify, understand and scope the business problem.
• Conceive and present business case/plan in alignment with strategic plan and carry out yearly P&L analysis.
• Evaluate key business processes and identify vendors for EFTPOS, Personalization machines and Self-service Kiosk machine, negotiate and prepare contracts in collaboration with operations team.
• Put in efforts to understand operating procedures and build effective relationships with card schemes and networks like MasterCard, Mercury.
• Expertise in analyzing business requirements, functional and technical specifications.
• Participate in product high level design review meetings and provide inputs on functional requirements, designs; mange the product development, testing and deployment.
• Mentor juniors, conduct regular performance reviews and arrange trainings as per individual needs. Assist in charting career path.
• Review and approve responses to RFI/RFP, provide guidance on effort estimates and solutions. Responsible for setting the metrics for the estimates, reviewed the estimates and proposals.
• Presented regular project performance and status reports to the group CEO.
Highlights:
• As the Technical Architect and Consultant was responsible for driving and inventing creation of a fully-fledged multi-channel E-payment solution TACPAY and open-loop card based loyalty solution TACLOYALTY.
• Successfully delivered Mawarid Finance E-Payment Solution (Multi-Channel E-Payment Solution), noted for the technical contributions in designing and managing the team of development/test engineers working on the application.
Key Responsibilities:
• Involve in Project planning and Risk management tasks. Provide guidelines, standards and define review techniques applicable for project life cycle. Adept in analyzing information system needs and evaluating end-user requirements in the payment industry.
• Conduct analysis of existing business processes at TACME and determine the key processes.
• Define the technical architecture and provided solutions aligned with payment industry standards.
• Serve as the SME for payment industry standards; provide inputs in pre-sales proposals and presentations to prospective customers.
• Provide regular status updates and project reports to the Senior Management.
• Facilitate technical trainings for junior developers and product trainings for the sales teams.
Highlights:
• Demonstrated technical and managerial proficiency while implementing solutions for :
Prepaid cards application on Bitel EFTPOS for National Bank of Egypt, loyalty solution on EFTPOS for GENENA group - Egypt, EFTPOS financial application (card acceptance) for National Bank of Egypt and Dynamic currency conversion (DCC) service on Bitel terminals for Qatar National Bank Alahly in Egypt.
Key Responsibilities:
• Responsible for product development for complete range of Bitel’s products including hardware and software solutions in Banking and Telecom sectors.
• Responsible for delivery of services, i.e. detailed requirements, architecture, design, mentoring, project management, conducting training programs, product launches in the MENA and EMEA Region.
• Implemented projects in Electronic Fund Transfer (EFT), MasterCard Terminal Integration Process (M-TIP), and Acquirer Device Validation Toolkit (ADVT) and EFTPOS applications.
• Scheduled, coordinated and ensured timely implementation of tasks. Efficiently managed cost, schedule and scope changes to the projects.
Highlights:
• Noted for initiatives to provide solutions to all business related requirements of the department which resulted in bringing down the costs.
• Played a significant role in the developing and revamping applications as per Vodafone’s business requirements. Involved in:
- Vodafone One program technical revamp including integration with Vodafone different systems.
- Vodafone One loyalty EFTPOS application on two brands (Spectra and Hypercom)
- Vodafone One loyalty mobile application on four platforms (IOS, Android, Windows, and RIM)
- Vodafone One loyalty mobile application web-version for non-smart mobile devices.
Key Responsibilities:
• Responsible for supporting the full range of FSC's customer’s software solutions for desktop, web and mobile, actively involved in business analysis, requirement specifications, design, development, testing and deployment of the solutions.
• Identified potential of processes for revamp, developed framework for transitioning processes and oversee implementations to improve operational efficiency
• Monitor the overall functioning of processes, identify improvement areas and implement adequate measures to maximize customer satisfaction level.
• Experience in planning and administration of such as manpower planning, recruitment and selection, performance management, organizing training and development programs for new members in the technical team.
• Efficiently oversaw project deliverables / Plans / Milestones. Effectively manage all issues and risks and dependencies of large, concurrent projects.
• Conducted regular project reviews, prepared Project Health Reports, involved in Causal Analysis activities.
• Track and control the project financials like Project Cost, gross margins and revenue; review project artifacts.
Highlights:
• Played key role in development of various comprehensive applications for the University including Academic staff KPI Reporting System, Makeup Exams Registration System, Thesis Registration System and Finance Student Affairs Reporting System.
• Displayed proficiency in developing Apps on Android and IOS and in-depth understanding of student requirements while designing and developing the GUC mobile application for students.
Key Responsibilities:
• Put in efforts to understand the management, key department functions and processes in GUC. Worked closely with department heads and developed the system requirement specifications and functional requirement documents.
• Conducted Gap Analysis, identified problems and deviations and proposed alternative solutions.
• Provided technical support on existing systems, ensured the backup of databases.
• Involved in maintenance of Exam Excuses Process Automation, Military management and Graduation management system.
• Defined the HLD/LLD documents, Project Plans and assisted IT Manager in defining cost/schedules and resource requirements for the Projects.
• Developed reports as per the requirements of the end-user.
• Involved in the Unit testing and Integration testing of the applications.
• Prepared technical documents of all existing and newly implemented systems.
Highlights:
• Served as the SME for Banking/ATM/EFTPOS domain business requirements, developed technically proficiency in NDC and DDC protocols; conducted knowledge transfer sessions for junior developers in NTG on various technical processes.
Key Responsibilities:
• Developed applications in Electronic funds transfer at point of sale (EFTPOS) domain for National Bank of Egypt and MSAD - family card system (Tamween).
• Hands on experience in ATM software development, good knowledge of NDC and DDC communication protocols and object oriented programming skills on C++. Key projects include:
- GRG ATM for National Bank of Egypt on OASIS Switch using NDC.
- GRG ATM for Network Processing Company on Arc-Sys using NDC and DDC.
- GRG ATM for Egyptian Banks Company on Base-24 using NDC.
• Designed and developed the NTG Intranet and Sales tracking system.
Highlights:
• Key role in the developing enterprise middleware financial applications for major Clients in the Telecom and Banking domain that efficiently integrated with existing IT infrastructure of the Companies achieving significant cost savings.
Key Responsibilities:
• Conducted study of customers business processes and designed enterprise middleware applications integrating Telepin (Eitsalat Egypt) and Arcsys - ISO8583 (NPC - Credit Agricole Egypt) to avail mobile top up and bill payment through ATMs.
• Developed Middleware for integrating between Sparrow (MiBank) and Arcsys - ISO8583 (NPC) to avail MiBank credit cards for NSGB.
• Developed applications on Java and Open source technology to automate several critical business processes.
• Reviewed test strategies and ensure that all the various kinds of testing like unit, functional and integration testing are getting covered.
PREVIOUS ASSIGNMENTS:
• Web Developer, Egypt Youth and Pupils Association (EYPA), Cairo, Egypt, Nov 2007 to May 2008 (7 Months)
• ICDL Training Supervisor, International Institute for Training (IIT), Cairo, Egypt, Jan 2007 to May 2007 (5 Months)
Graduation Project: Web Services Programming; Grade: 96% (Online travel agency - instant reservation and payments)