IT Instructor
New Horizons
Total years of experience :23 years, 6 Months
New Horizons IT Instructor 2010 - Present
* Provide quality support services to students and staff
* Build, set-up and administrate large student population server network
* Teach technical courses for Microsoft Server 2008, Microsoft Active Directory, Windows 7, CompTia A+, N+, Security+ and Cisco ( In both English and Spanish)
* Prepare student review breakout sessions, and lesson plans, to assure students are prepared for certification exams
* Alternate teaching techniques in order to maintain high motivation and interest in the subject areas
* Effectively interface with all levels of personnel including the US Military, Veterans, Business CEOS, Career Changers, and Experienced Professionals
* Administer exams, and keep record of student progress
* Assist student and staff with technical issues
All Estate Solutions Network Architect 2005 - 2010
* Provide technical direction
* Apply best industry practices and standards, current technology, and creative solutions taking into account fiscal, technological, and scheduling constraints
* Formulate and enforce work standards
* Property Management and maintenance supervision
* Prepare job estimates by minimizing costs & maximizing quality; Negotiate, close and coordinate all work orders and manage project schedule
* Designed, Constructed and managed work in progress of a martial arts school
* Responsible for hiring and overall management aspects
Travel Best Network Administrator 2001-2004
* Supervise vendor maintenance of equipment, negotiate of maintenance contracts, and oversee installation of systems
* Upgrade hardware/software, and resolve hardware/software issues
* Assist user to resolve computer-related problems, such as inoperative hardware or software
* Provide Support to all staff with PC/Laptop hardware & Software technical issues, installation, trouble-shooting and maintenance
* Performs upgrades for servers, workstations, phone systems, printers, and other devices
Teksystems, Cleveland, (BP) Project Manager 2000-2001
* Managing the assessment and consolidation of IT documents
* Helping in solving the escalated IT related issues to higher management and tracking them
* Promote total quality and customer satisfaction by acting gas liaison between customer and field management to ensure that project work is completed per customer expectations
Fiera.com Quality Assurance Manager 2000-2000
* Escalating critical solutions to Development Team; Checking and correcting errors on the live website
* Using SQL, Oracle, MS Access, Content Manager and Regression test
Computer Horizons, Corp, (PDVSA) Team Leader Y2K Remediation project 1998-1999
* Project impact analysis, definition of remediation alternatives, documentation and certification
* Extraction of codes, running baseline tests and end-user support with technical knowledge in Visual Basic, C++, Oracle, SQL, Lotus Notes and Power Builder
Federal Express Consultant (Project Manager Y2K F&E) 1998-1998
* Facilities & Equipment team leader for Latin America & the Caribbean Division
* Project analysis & research to confront the year 2000 crisis
* Responsible for hiring and training a professional team
* Contact vendors foreign & domestic; Researching & pricing non compliant equipment
All In One Computers Inc. Senior Technician 1998-1998
* Assembling Computers and upgrading Systems
* Troubleshooting, Networking, and Training
The Egyptian Ministry of Foreign Affairs Diplomat 1989-1997
* Representation of Egypt through its Worldwide Embassies
* Promotion of Foreign Relations
* Negotiations with different governments
* Analyzing International Crisis, Events and Economy
* Report preparations for Ministerial and Summit meetings
* Acquisition and Management of Staff Members
New Horizon Computer Learning Center MCITP
Faculty of Commerce, Ain Shams University Cairo, Egypt Bachelors: Accounting/Business Administration
College De La Sainte Famille (Jesuits) High School Diploma in French