Information Technology Support Officer
British Embassy
مجموع سنوات الخبرة :24 years, 1 أشهر
Not Allowed
Responsible for the day to day IT requirements of the company such as user Management, trouble shooting, help and advice. Maintaining desktop applications, local area networks, IT security and telecommunications.
Duties:
Managing a team of over 30 administrative & technical staff.
Strengthening the IT infrastructure through to implementing new technologies.
Responsible for hardware and software installation, maintenance and repair. Performing routine audits of systems and software.
Manage the IT budgets and expenditure on hardware and software.
Developing & maintaining the company IT systems, software and databases.
Recommending and implementing improvements and efficiencies.
Reporting to the IT Director & Chief Executive.
Having excellent time management, confidentiality & communication skills.
Having strong IT, commercial, planning and budgeting skills.
Management of server software and associated backup routines.
To evaluate, test, advise, train and support I.T. related projects.
Procurement of IT hardware, software and maintenance products & services.
Responsible for the recruitment and training of new staff.
Writing documentation for ICT procedures, security and disaster recovery.
Maintaining documentation of changes regarding users, functions & systems.
Managing the internal & hosted network infrastructure including: firewalls,
servers, switches and telephony.
-Provide desktop support for all office workstations
-Monitor system logs and activity on servers.
-Administrate, verify, and restore from backups.
-Replace defective hardware on clients and servers As necessary.
-Perform maintenance on staff accounts. Add, remove, and modify accounts
as necessary
-Responsible for the backup of data, including automaticbackup routines,
-testing data integrity, and offsite storage of media.
-Participated in re-cabling the network infrastructure in 3 of the company
Buildings
-Respond to requests for technical assistance in person, via phone,
- electronically or Face to face
-diagnose and resolve technical hardware and Software issues
-Research question using available information resources
-Advise user on appropriate action
-Follow standard help desk procedures
-Log all help desk interactions
-Administer help desk software
-Redirect problems to appropriate resource Identify and escalate situations
requiring urgent attention Track and route problems and
requests and document resolutions
-Prepare activity reports.
-Stay current with system information changes and updates.
-Active Directory
-TMG2010
-Antivirus Server(Symantec)
-Antivirus Server(EPO)
-Inventory control.
-Cost accounts.
-Preparing financial reports accounts.
-Computer & Network maintenance.
-Statistical analysis.
Responsible for solving clients DSL service malfunctions, Personally
visiting clients to solve serious ones.
Computer science teacher for prep. And secondary level students
promoted to supervisor position, responsible for operating 4 computer
labs.
-Responsible for the delivery and receipt of cars.
-Responsible for financial transactions with clients And cars.
-Store traffic and financial transactions on the Company's Network.