محمد مجدي

Main Duties and Responsibilities:
• Oversee the full operational, commercial, and strategic framework of Amad Academy — a Saudi online education platform specializing in Arabic and English programs.
• Lead and align the Sales, Operations, HR, Finance, and Marketing departments to ensure efficiency, service quality, and sustainable growth.
• Supervise the development and implementation of workflows and SOPs across departments to enhance productivity and collaboration.
• Manage daily business performance, budgeting, and cross-departmental coordination.
• Oversee external marketing partners, set performance KPIs, and evaluate lead-generation results.
• Ensure the company’s policies, post-sales processes, and academic operations meet internal quality standards.
Key Achievements:
• Developed a new Learning Management System (LMS) designed to compete with top Saudi e-learning platforms, laying the foundation for scalable digital delivery.
• Redesigned the marketing strategy, reversing early-stage financial losses and achieving a 75% increase in customer acquisition.
• Built and implemented a post-sales workflow, enhancing customer handling, retention, and satisfaction.
• Developed standardized sales processes, improving lead management and conversion performance.
• Created a new instructor management system, improving academic scheduling, accountability, and service consistency.
• Directed and mentored cross-functional teams across operations, sales, HR, accounting, and marketing, fostering alignment and accountability

Main Duties and Responsibilities:
• Develop and implement the company’s strategic plan in alignment with organizational goals, focusing on growth and profitability.
• Oversee daily operations including academic management, instructor performance, and customer service quality.
• Manage budgeting, forecasting, and financial reporting to maintain positive cash flow and compliance.
• Lead marketing and sales initiatives to expand market reach and improve student retention.
• Supervise recruitment, training, and performance development for all departments.
• Monitor service quality and ensure consistent implementation of operational policies and KPIs.
Key Achievements:
• Increased operational utilization from 73% to 103%, significantly enhancing resource efficiency.
• Restructured Operations, Sales, Academic, and HR departments to prepare the business for expansion.
• Boosted company cash flow by 60% within two quarters through tighter financial controls and productivity optimization.
• Introduced new digital tools that enhanced e-governance and internal transparency.
• Achieved 50% growth in staff competencies and trained workforce via skill development initiatives.
• Executed a marketing content strategy that increased market share by 25% within six months.
• Designed and implemented a sales retraining and monitoring system that drove 25% sales growth.

Main Duties and Responsibilities:
• Develop and implement a comprehensive operations plan to enhance workflows and productivity across all departments.
• Oversee training program execution across multiple disciplines, ensuring optimal capacity utilization and maximum class fill rates.
• Lead recruitment, onboarding, and competency development for senior administrative and operations staff.
• Monitor performance, quality, and productivity reports, including utilization and customer satisfaction metrics, and take corrective actions where needed.
• Collaborate with the customer experience, HR, and marketing teams to align goals and improve service quality.
• Manage instructor operations, including contracts, quality control, utilization rates, and scheduling to ensure high academic standards.
Key Achievements:
• Rebuilt the operations management system, achieving a 60% profit increase within one year.
• Raised customer satisfaction from 79% to 97% through service quality improvements.
• Upgraded the operations department into a full operations sector, introducing 3 specialized departments.
• Improved cross-functional collaboration, resulting in faster decision-making and higher delivery efficiency.
• Standardized reporting and KPI measurement tools across the organization, ensuring consistent data-driven management.

Main Duties and Responsibilities:
• Develop and execute business growth strategies to expand market reach and attract new corporate clients.
• Lead the sales and partnership development process, including identifying prospects, negotiating deals, and closing B2B contracts.
• Conduct market research and competitive analysis to identify opportunities for expansion and product improvement.
• Collaborate with the marketing and operations teams to align promotional activities with sales objectives.
• Prepare and present performance reports and revenue forecasts to senior management.
• Ensure customer satisfaction and account retention through relationship management and post-sale follow-up.
Key Achievements:
• Achieved a 40% increase in client base within six months by targeting new market segments.
• Developed long-term partnerships with key clients, generating sustainable recurring revenue.
• Introduced a CRM-based lead management system, improving follow-up efficiency and conversion rates.
• Led cross-functional collaboration between marketing, operations, and customer service, resulting in a smoother client journey.
• Improved B2B sales cycle efficiency through streamlined negotiation and contracting procedures.

Main Duties and Responsibilities:
• Develop and execute comprehensive sales and marketing strategies to increase lead generation, program visibility, and student enrollment.
• Oversee day-to-day training operations, ensuring smooth program delivery, effective resource allocation, and an optimal learning environment.
• Collaborate with subject-matter experts to design, update, and enhance training curricula in alignment with market needs.
• Lead the recruitment, training, and supervision of trainers to ensure high-quality delivery and consistent learning outcomes.
• Analyze the financial and operational performance of training programs, evaluate ROI, and recommend data-driven improvements.
• Represent the training center in industry events and partnership initiatives, promoting brand awareness and building strategic relationships.
Key Achievements:
• Built a new sales and marketing team from scratch, resulting in a 60% increase in lead generation and significantly improved program enrollment.
• Enhanced overall operational performance by introducing structured workflows between marketing, training, and operations departments.

Main Duties and Responsibilities:
• Develop and execute strategic operational plans to ensure branch efficiency, policy compliance, and service excellence.
• Lead and supervise all branch administrative and operations staff, providing coaching and performance development.
• Monitor daily operations and implement process improvements to optimize utilization and resource allocation.
• Manage financial analysis and cost control, working closely with the accounting team to ensure profitability and prevent revenue leakage.
• Oversee customer relations, handle complex escalations, and ensure high levels of student satisfaction.
• Coordinate with other departments on student registration, refund requests, and academic scheduling.
• Supervise HR-related functions, including staff recruitment, training, task assignment, and performance evaluation.
• Ensure branch readiness through emergency preparedness and quality-assurance programs.
• Oversee the implementation and integration of the company’s Learning Management System (LMS) in collaboration with an external partner.
Key Achievements:
• Increased branch operational efficiency from 30 % to over 90 %, transforming overall performance.
• Raised customer satisfaction from 60 % to 90 % through service-quality initiatives.
• Doubled the active customer base from 1, 500 to 3, 000 students, achieving 100 % growth.
• Led the full LMS implementation project, including staff qualification across all branches.
• Stopped financial losses caused by prior misconduct, saving the company over EGP 150, 000.
• Fully restructured and retrained the branch team, improving engagement and operational efficiency.

Main Duties and Responsibilities:
• Provide strategic and operational support to the Operations Manager in managing the Egypt division, covering marketing, trainee development, instructor coordination, HR, and contract management.
• Oversee all administrative operations of the Egypt branch, ensuring smooth daily business flow and compliance with corporate standards.
• Supervise the training department, maintaining coordination between instructors, trainees, and scheduling.
• Design and implement marketing strategies to promote new courses and strengthen the company’s market presence.
• Coordinate cross-departmental functions including Customer Service, IT, Sales, and Support.
• Manage company records, documentation, and correspondence (emails, contracts, reports, and financial documents).
• Collaborate with finance management to monitor course revenues, trainee payments, and related budgets.
• Supervise recruitment operations, ensuring the selection and onboarding of qualified personnel.
• Act as Deputy Operations Manager during the absence of the Operations Manager, taking full responsibility for branch management.
Key Achievements:
• Promoted to Deputy Director of Operations for Egypt in recognition of exceptional performance and leadership.
• Collaborated with the marketing team to develop and launch new course structures, improving program diversity.
• Established a strategic cooperation agreement with the Arab Contractors Medical Center, securing a major long-term client.

Main Duties and Responsibilities:
• Supervise and manage HR operations, including recruitment, onboarding, and employee performance management.
• Develop and implement training programs for lecturers and trainees to ensure quality and alignment with institutional standards.
• Manage procurement operations, ensuring timely, cost-effective acquisition of goods and services.
• Oversee administrative coordination across departments such as Customer Service, Sales, Marketing, and IT.
• Maintain company documentation and records, including contracts, correspondence, and financial paperwork.
• Liaise with external accounting firms to ensure accurate financial reporting and tax compliance.
• Supervise administrative staff, ensuring effective communication, workload distribution, and operational consistency.
• Coordinate interdepartmental communication to maintain smooth workflow and goal alignment.
Key Achievements:
• Built and established the academic team responsible for developing customized curricula.
• Formed and led a new marketing team, launching the first marketing strategy and generating over 1, 000 qualified leads.
• Designed and implemented internal workflows and operational procedures, forming the foundation for future scalability.
• Supported successful B2B partnerships with major clients, including Orascom and Electronic Data, expanding the company’s

Main Achievements:
• Support the Operations Manager in overseeing daily operations of the Egypt Division, including financial management, HR, contracts, and rate administration.
• Manage rates and pricing operations for North American telecom markets, ensuring accuracy, competitiveness, and data integrity.
• Prepare and review financial and operational reports, coordinating with management for budget approvals and spending optimization.
• Maintain and reconcile bank accounts, ensuring proper documentation and communication with the main office CFO.
• Lead HR activities for the Egypt branch, including recruitment, onboarding, and performance evaluation.
• Administer payroll, leave tracking, and benefits, ensuring compliance with Egyptian labor law.
• Supervise office staff to ensure efficiency, discipline, and workflow continuity.
• Communicate directly with headquarters to implement directives, submit reports, and maintain alignment with company standards.
• Assist in budget planning and forecasting, providing detailed operational data for management decisions..
Main Duties and Responsibilities
• Improved rate stability for North America by over 30% through multi-provider management and market-driven pricing diversification.
• Earned the title of Employee of the Month for three consecutive months in recognition of exceptional performance, professionalism, and dedication.
• Strengthened the branch’s financial and administrative efficiency by implementing new reporting and control systems.

Main Achievements:
• Coordinate branch operations across Customer Service, Technical Support, and Service Support departments.
• Manage international test centers for Pearson VUE and PROMETRIC, ensuring compliance with international standards and maintaining valid certifications.
• Organize course scheduling, instructor allocation, and classroom preparation to ensure smooth program delivery.
• Supervise branch support staff including administrative, service, and security teams.
• Handle attendance monitoring, reporting, and scheduling for instructors and trainees.
• Ensure facility readiness, including supply availability, cleanliness, and equipment maintenance.
• Maintain branch records and reports, ensuring accuracy and up-to-date documentation.
• Coordinate meetings, events, and trainee support, addressing concerns and ensuring satisfaction.
• Manage training materials requests and distribution from the head office.
• Administer evaluation and certification systems, ensuring trainees complete post-course assessments
Main Duties and Responsibilities:
• Promoted to Deputy Branch Manager (Evening Shift) for outstanding operational leadership and team management.
• Contributed to Insight Training Center’s recognition as “Best Training Center in Egypt - 2014” by Autodesk International.
• Led a team of 12-16 staff across multiple functions, achieving over 90% customer satisfaction and exceeding 100% of branch profit targets despite operational challenges such as power outages.