Systems Engineer Experience in Multiplatform Unix and Linux environments, with hands-on expertise in Install, configure, integrate, maintain, and secure managed systems and at client sites. Deliver and support highly available systems SLA, to ensure system management architectures comply with provisioned policies to perform monitoring and event handling services.
KEY ACTIVITIES
System Administrator
• Executes Troubleshooting methodology and root-cause analysis to resolve complex and advanced level problems.
• Adheres to the agreed event management notification and escalation procedures.
• Performs problem management activities to minimize the adverse impact of faults and problems on the business caused by errors within the systems and to prevent recurrence of faults related to these errors.
• Leads availability management activities to optimize maintenance and design measures that meet contracted SLA’s.
• Prepares and executes systems maintenance plans to proactively manage reliability and service expectations.
• Responsible for auditing, upgrading, and managing OS’s on all production systems and components.
• Performs periodic reviews of Configuration Items (CIs) to ensure compliance with policies and standards. Perform thorough operational readiness activities.
• Identifies and follows best practices in performance tuning and optimization to identify and eliminate performance bottlenecks.
• Prepares and maintains technical documentation to assist with the on-going operation, maintenance, and development of the enterprise services.
End User Services
• Applies ITIL framework, closes Problem records within defined timeline threshold to minimize impact on client / outage.
• Acts as a Tier II/III focal point to resolve all break/fix and service degradation issues.
• Provides timely and frequent technical updates to customers, delivery and capability management.
• Understands and supports provisioned SLA services, this includes meeting response, resolution, reporting, and RCA timelines.
SPECIFIC SKILLS:
Storage Services:
• Midrange storage systems (EMC CLARiiON/VNX, HP EVA 3PAR), high-end solutions (EMC VMAX/DMX or HP XP),
• NaviSphere/UniSphere and command management (Agets, Analyzer, Alerting)
• Fabric management (CISCO and Brocade), ISL, Core-Edge, Access Gateway,
• Configuration; RAID groups, LUNs, snapshots, replication; local and remote,
• Meta LUN operations; creation, expanding and shrinking,
• Storage agent’s installation and configuration on connected hosts.
• Capacity planning, performance analysis and tuning (ORACLE/Exchange/SQL DB)
• SAN systems configuration backup/recovery procedures, and VSAN activities
• Multipathing tools; EMC power path, MPIO, installation,
Backup Services: -
• EMC-Legato Networker, HP Data protector
• Agent installation (UNIX / Windows)
• Module integration (Oracle / SQL / Exchange / NDMP)
• Media and license management
• Physical and Virtual Tape Library Management
• Cloning, Tape Vaulting, Backup configuration (retention, groups, clients)
• Reporting, performance monitoring, analysis, and capacity Planning
• Maintaining backup schedule, and backup system optimization and enhancement
UNIX Services:
• Instillation and administration of UNIX OS (Sun Solaris, Red Hat Linux, HP-UX),
• Administration experience in clustering (Sun Cluster, Red Hat Cluster, HP service guard),
• Software and patch administrations, SAN configuration/integration
• Perform system performance checks, backup and restore from OS image
• Knowledge of Console (HP ILO, HP MP, SUN ILOM/ ALOM/XSCF)
• User and printer configuration, Network, Security & Firewall configuration, ability to develop shell scripts for automation,
• Knowledge of virtualized environment using vMWare
• Backup software and other third party software integration
- Company industry:
- IT Services
- Job role:
-
Support Services
