Head of Customer Service
National Petrochemical Industrialization Co
Total years of experience :17 years, 0 Months
Following a 2015 corporate change initiative involving organizational
restructuring, I was assigned to a newly established department and role in
Customer Service and Trade compliance, tasked with building a team,
Identifying, creating and implementing Projects, Procedures and KPIs to
ensure the highest industry standards were implemented to optimize
operational efficiency and reduce company financial risk exposure.
Annual business handled SR4.1B
Sales Support Supervisor (Polymers) 2015
Responsible for supervising a team of Support Coordinators located both
locally and overseas conducting Order Fulfillment requirements, and
coordinating customer requirements related to banking, Insurance and
Logistics, customer feedback and complaint registration, Including Key
Account and Partner Management of various Customers, Agents and
Distributors within Tasnee’s global network.
Sales Analyst (Polymers) 2012
Collected and Analyzed data to evaluate regular sales goals, quotas and
forecasts. Providing Management and Sales teams reliable data supporting
strategic decision making, in relation to market opportunity, penetration
strategy and development.
Dubai Government Dept. of Tourism and Commerce Marketing (DTCM)
Business Development - Internship, 2011
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