Reconcile & Settelment Manager
BANK ALJAZIRA
Total years of experience :17 years, 9 Months
reconcile visa suspense account between VISA and BANK, clear all diff with settelment
Main responsibilities include SPAN and GCC Settlement and reconciliation.
Investigate and process customer claim.
Rectify production issues related to ATM & POS transaction.
Well experienced working with all Major Banking systems, On Top, Next Gen, CPS, CMS, Base24, Globus and Siebel.
I have managed to produce & establish new SLA`s /Policies & Procedures with inter departments in within the bank business lines to maintaining a sufficient customer deliverables.
We support entire Business Lines across the Banks with all related claims and disputes and deliver results with efficiency.
Manage to improve customer experience through improving Customer Data Base and Information.
Supervision teams feeding ATM.
Follow-up failures ATM.
Carry out the functions of coordination between the teams and maintenance technicians.
Preparation of payroll for employees