Operations Manager
Tamdeen Group (AlKout Mall & TWH Mall)
Total des années d'expérience :23 years, 6 Mois
Run an efficient operations and delivery of soft services ensuring all terms lease are respected on the floor, implementation of the investment agreement and fit out programs are respected by each investor. Monitoring and the customer experience is delivered in line with the positioning of the mall and customer satisfaction is achieved. Ensure investor retention program is implemented in line with the mall business objectives and tenant satisfaction is achieved. Demonstrate the desired work culture around the company’s code of conduct and ethics.
Maintenance Depart.
Operations Depart.
Safety & Security Depart.
Housekeeping /Pest control, Waste Management’s Depart.
Customer Services Depart.
Car parking Management,
Stores / Non-Trading (Uniform, Stationary, Amenities & Consumables)
Leaning and Specialty leasing (Indirect)
RDD (Indirect)
Marketing (Indirect)
*Facility/HSS Manager “Ali Abd Al-Wahab AlMutawaa Company” (1/
Safety & Security Department
Housekeeping, Pest control, waste managements
Maintenance Department
Stores / Non-Trading (Uniform, Stationary, Amenities & Consumables)
Valet Parking services
Hospitality & Cafeteria
VM (Visual Merchandising)
Day-to-day operational and maintenance related tasks and responsibilities:
•Financial forecasting/budgeting
•Planning and overseeing building work/renovation
•project planning and management
•Allocating and managing space within buildings
•Coordinating building maintenance and operational activities
•Organising safety / security and general administrative services
•Ensuring that facilities meet government regulations and environmental, health and security standards
•Look after all the building requirements like hygiene, water, electricity, air condition, etc.
•Inspect all the equipment’s that is present in the building
* Facility /Safety and Security Manager/ Housing& Transportation
Banyan Tree Hotels and Resorts “Royale Hayat Hospital” - Kuwait
Royale Hayat Hospital is a merge between Inter Health Care - Canada and Banyan Tree Hotels resulting general hospital with a five star services for women and children while defining hospitality in hospitals.
Exercises superior initiative responsiveness and exemplary judgment while working in close collaboration with the hospital staff to effectively handle unusual guest or employee problems Conducts and evaluates bi monthly fire drills; Ensures that the special needs of the high profile clients are identified and fully satisfied;Works closely with secret services and other appropriate agencies to ensure safe, secure environment for these guests; Establishes personal liaison and maintains positive rapport with local law enforcement and fire department officials to ensure the safety of our guests.
Responsibilities
•Elevators system
•Access card system
•Fingerprint access system
•CCTVs - Cameras system
•Infant security system
•Fire system
•Valet parking department in charge
Assists Director of Security by supervising daily operation of the department in the absence of the Director. Provides necessary
Coordinates, manages, directs, and reports daily activities of the Security & Safety staff in the protection of hotel, visitors, staff, and property in the absence of the Director.
Exercises independent judgment in the implementation and enforcement of laws, regulations, and policies.
Manages the Property Rooms for lost and found items and oversees disposition of unclaimed items.
Assists the Director in the planning, coordinating, and directing security and safety programs to include loss prevention, parking/traffic control, patrolling of physical property, enforcement of statues and hotel regulations, inspection of facilities, and investigation of criminal acts.
Assists Director in the developing and implementation of security and safety procedures; ensures compliance with occupational safety and health standards, hotel policies and procedures, and applicable state and federal laws.
Conducts follow-up investigations of reports of criminal activities and violations of safety standards
Assists director in the hotel Safety Management Program
Monitors, reviews and tabulates Performance Improvement activities for the Department
Assists with 24 hour call coverage for the department
* Constructions / Union Engineers Co. / Amman, Jordan
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