public relation& communication manager
mowasalat
Total years of experience :15 years, 0 Months
Responsible for planning and directing all branch-related activities that affect the public relations and corporate image of the Islamic Banking.
•Provide consistent and ongoing support to the sales staff:
•Plan and conduct regular department meetings;
•Implement training as needed;
•Recognize and reward employees for achievement; Provide goals and feedback to the department.
•Maintain and improve the quality of the financial products and services.
•Ensure that security procedures are followed.
•Develop a working knowledge of the Credit Union's data processing system.
•Oversee the branch facility: Ensure that supplies are adequately stocked
•Develop thorough knowledge of lending and financial services.
•Involved in development of new products/services.
•Develop an understanding of Islamic Bank history, philosophy, organization, policies and operational procedures.
•On a self-directed basis, continue to improve individual level of competency through training and certification on established educational programs.
•relate to other people beyond giving and receiving instructions:
•perform work activities requiring negotiating, instructing, supervising, persuading or speaking with others
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Responsible for planning and directing all branch-related activities that affect the public relations and corporate image of the Islamic Banking.
•Provide consistent and ongoing support to the sales staff:
•Plan and conduct regular department meetings;
•Implement training as needed;
•Recognize and reward employees for achievement; Provide goals and feedback to the department.
•Maintain and improve the quality of the financial products and services.
•Ensure that security procedures are followed.
•Develop a working knowledge of the Credit Union's data processing system.
•Oversee the branch facility: Ensure that supplies are adequately stocked;
•Develop thorough knowledge of lending and financial services.
•Assist in development of new products/services.
airport branch
Qatar Islamic Bank
Responsibilities
•Assists the Manager with community and outside sales events when appropriate.
•Collaborates with manager and district manager in development of branch plans and achievement of branch sales goals.
•Leads execution of specific sales plans assigned by manager and district manager.
•Operational Responsibilities
•Maintain monthly branch efficiency logs
•Keep educated on all deposit, business, and consumer loan products
•Maintain adequate supplies at the facility
•Report facility-building concerns to maintenance
•Ensure excellent customer service skills are practiced by all the teller staff members
•Meet with staff regarding branch security and safety issues
•Facilitate meetings to disseminate operational information
•Performs a variety of tasks in order to identify the needs of the Bank customers;
•Establish customer profiles and participate in branch sales prospecting efforts,
•Participating in making out-bound calls to customers.
•Generates potential lending opportunities, taking consumer loan applications and closing approved loan; and identifies business banking, mortgage, and investment business partner referral opportunities
Achievements
Diploma of Banking Studies from the Administrative Development Institute
Service customer enquiries, determine customer needs and provide solutions with regards to their banking requirements
•Educate customers on product options and technology issues
•Manage customer and bank privacy
•Manage and pass on customer feedback
•Effectively use a variety of computer programs to access customer details and databases, and research options
•Data entry
•Continual awareness of compliance requirements - OH&S and risk management.
•Served customers efficiently
•Processed transactions
•Cash handling and balancing with zero errors
•Advised and educated customers about their options
•Used a variety of computer programs and applications
•Worked in a team to achieve targets and positive outcomes for customers and the bank.
Achievements
•Formally commended for excellent service
•Made suggestions for customer feedback processes which were taken up by management
•Selected to help coach new recruits
Arab Management Association planning and financial control in the banking sector- Cairo Advanced
in teamwork Leadership Skills– Doha\ Qatar Advanced