Restaurant Operations Manager
MMC Catering Company
مجموع سنوات الخبرة :21 years, 4 أشهر
Brands : Meem Cafe - Dikakeen - Nagwa Cafe -
Hopo - Ghaybooba
o Monitoring proper implementation of Restaurant policies and procedures through constant visits to the restaurants in the assigned area
o Managing periodic meetings with restaurant managers in assigned area in order to review performance, compliance with standards, share best practices and verify need for resources and staff
o Monitoring and managing restaurant performance - sales, costs, labor productivity, stock mix and range, clients complaints, etc. for all restaurants in the assigned area; providing the restaurant manager with clear recommendations on improvements, actions/priorities required
o Reviewing and agreeing annual budgets for all existing and new restaurants in the country with General Manager
o Managing area related shrink and providing directions/recommendations as necessary
o Identifying improvement actions and following up to ensure effective implementation
o Approving staffing requests for restaurant personnel,
o Managing and facilitating exchanges of resources in coordination between restaurants
o Coordinating restaurant needs & requests with other functions
o Coaching restaurant Managers and ensuring they are provided with proper needed training and development
o Managing new restaurant openings according to established timelines and ensuring that all restaurant personnel are fully trained.
o Monitoring the local competition and recommending action plans linked to the area assigned.
o Reviewing P&L monthly and building action plan for improving profitability and performance
o Training, developing and motivating restaurant teams and ensuring supporting and adherence to the core values of MMC Catering Company
Brands : Doner House - Doner factory ( Production center)
o Developed and executed recruitment policies and procedures, whereby quality control on processes was imposed into the business functions according to set target and guidelines.
o Directly worked with Top Management and handled full cycle recruitment and On-Boarding of Executive and Senior Management positions in the company.
o Managed mass recruitment campaigns within strict recruiting budget and hiring-country employment regulations; Collaborated with respective embassies of hiring countries to execute direct recruitment in the effort to eliminate agent fees imposed on candidates and company’s recruitment fees; Initiated ongoing sourcing from different countries in view of diversifying manpower - some of which were firsts in the company and/or in Kuwait.
o Successfully managed major HR projects through In-House Recruitment for newly-launched companies in the group. This includes full recruitment and on-boarding of critical roles and acclaimed for meeting target within shortened timeline.
o Spearheaded numerous HR projects such as HR Policies, Employee Handbook, On-Boarding Program, Job Profiles, HR Policies, Employee Referral Program, HR Manpower Pool, HR Cost-Saving Project, Designation Mapping, etc. - some of these projects are currently ongoing.
o Designed and executed Recruitment Service Level Agreement. This includes authoring all relevant forms, templates, trackers, and performance metrics utilized for day-day operations and business presentations as gauge on company-wide recruitment performance and adherence to departmental budget and financial objectives.
Brands: Wasabi - Jeans Grill -Au Bon Pain -
Pizzetta - Prime & Toast - Eighty 6
Bistro - Izakaya (Japanese Cuisine) -
Mearmisha - Ruby Tuesday - Karam
Beirut - Wok Hay - Abou Elsied -
Layalina - International recipe
Place of posting Kuwait
Key Responsibilities
• Monitoring proper implementation of Restaurant policies and procedures through constant visits to the restaurants in the assigned area
• Managing periodic meetings with restaurant managers in assigned area in order to review performance, compliance with standards, share best practices and verify need for resources and staff
• Monitoring and managing restaurant performance - sales, costs, labor productivity, stock mix and range, clients complaints, etc. for all restaurants in the assigned area; providing the restaurant manager with clear recommendations on improvements, actions/priorities required
• Reviewing and agreeing annual budgets for all existing and new restaurants in the country with company director
• Managing area related shrink and providing directions/recommendations as necessary
• Identifying improvement actions and following up to ensure effective implementation
• Approving staffing requests for restaurant personnel,
• Managing and facilitating exchanges of resources in coordination between restaurants
• Coordinating restaurant needs & requests with other functions
• Coaching restaurant Managers and ensuring they are provided with proper needed training and development
• Managing new restaurant openings according to established timelines and ensuring that all restaurant personnel are fully trained.
• Monitoring the local competition and recommending action plans linked to the area assigned.
• Reviewing P&L monthly and building action plan for improving profitability and performance
• Training, developing and motivating restaurant teams and ensuring supporting and adherence to the core values of TSC group
Brands The Pizza Company - Swensen’s Ice cream
