Transformation Manager
TCS
Total des années d'expérience :6 years, 10 Mois
Project - Digital Marking - A digital evaluation system having functional and technical aspects, Preparation of data, technical usage of systems.
2.Glassroom Training - A virtual classroom set up related software project
Collection of data, Validation of data template and making call to education institutions and driving data collection .
Profile :
•I was involved in Netsuite / ERP projects which are at various stages. Also part of the international business development of the ERP project. Pre-sales, etc
•-Trained in Procurement to Payment
•-Order to Cash
•-Demand Planning
•-CRM ( Presales / Campaign / Post Sales )
•-Vendor Return Authorization
•-Client Return authorization
•-Support
•-Admin Role
•-Supply Chain Management
•-Inventory
•-Ware House Management
•-Overall understanding and navigation of NetSuite application
•-Trained to giving demos business development, cold calling etc
•-Writing the BRD, Functional testing, setting up custom fields, developing pdf files etc
•Data Monitoring activity
Overall understanding of erp implementation writing the brd, functional consultation activity etc, support, concept of end user training etc
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Intelenet Global Solutions - Trans Union (Credit Reporting Bureau
Profile :
•Managed critical / sensitive functions and processes of US based clients in relation to their credit reports
•Devised business / financial solutions.
•Advising clients on credit scores and its models
•Selling financial products / credit report related products.
•Document management and developing customized business solution for clients.
•Resolving client queries
•Development of MIS ( Management of Information Systems )
•Worked with a customized CRM online software
Achievements and Additional Initiatives
•Appreciated for good performance and good client relationship management
•Trained new trainees on job.
•A consistent performer in financial sales also
Profile:
•Responsible for the Operations and functioning (business and technical) of aB 2 C portal which offered financial and business solutions.
•Selling financial / real estate related products
•Setting up client account, maintenance, client-servicing, document and relationship management.
•Customer Support functions for inbound and outbound calls, Handled online queries
•Web top monitoring, Data entry, Client correspondence & document management
•Order tracking, billing, vendor boarding, preparation of daily MIS ( Management of Information Systems )
•Overall management designing maintenance of the B 2 C financial CRM portal
Achievements and Additional Initiatives
•Handled over 10, 000 cases of client relationship
•A key member of the team which devised MIS blue prints
•Conducted process trainings for new trainees and clients
•Performed Quality Check for billing processes
•Supported technical helpdesk team.
courses: D-
courses: D-
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