Assistant Network Manager
MindscapeIT
Total years of experience :8 years, 5 Months
At present working with Minds cape IT - Fully owned subsidiary of Mashreq Bank and is an advanced technology and technical management firm that provides technology for business solutions
Main Responsibilities:-
• Manage the complete network infrastructure across the bank and ensure minimum downtime for services
• Key participant in the Infrastructure strategic decisions.
• Manages projects related to Networks and key stakeholder for the bank’s all critical projects.
• vendor management, contract negotiations and setting up SLAs
• Annual budgeting for the network domain
• Ensuring efficient Service Delivery and within the acceptable time window
Major Achievements:-
• Achieved cost saving of 6Million AED on Global WAN Link consolidation
• Implemented Dynamic VPN across the WAN infrastructure for 60 UAE branches and 15 Qatar branches
• WAN Optimization Project - cost save of 2 Million AED
• Service Providers Billing reconciliation - cost save of 2 Million AED
• Contract negotiations achieving save of 500, 000 AED with SLA implementation
• Implementation of new Core banking systems
• Implementation of DDOS solutions
• DR implementation and testing
Wipro is a USD $5 billion IT services company and is the first Software Services Company in the World to get the SEI CMM Level 5 certification and PCMM Level 5 Certification. Wipro provides range of Consulting, Software Implementation & Hardware Infrastructure related services to customer
Main Responsibilities:-
consulting on the infrastructure, majorly network design for the new initiatives for the client
Carry out a POC if necessary and extensive testing on the recommended design.
Also, hold the responsibility of managing the network team and vendor relation.
Handling the escalations in the network team and ensuring uptimes and improving metrics for services dependant on the network.
Major Achievements:-
Awarded the best new joinee-Q4 2010-11 Prodigy award from WIPRO for Gulf region
Projects managed include the datacenter migration, Branch MPLS migration. Operations included day to day support on the network, handling escalations and co-ordination with network partners.
Minds cape IT - Fully owned subsidiary of Mashreq Bank and is an advanced technology and technical management firm that provides technology for business solutions
Main Responsibilities:-
Directing team of 6 and working alongside in the timely delivery and execution of major projects.
Monitoring coordination related works for project implementation involving third party vendors.
Planning and Execution of Major projects related to Network
Configuration Management
Carrying out ITIL process throughout including change control & management, RFC and change auditor for layer 3 equipment. Identifying areas of improvement and correcting them to ensure business continuity.
Compiling guidelines for troubleshooting network issues and designing challenges for entire network set-up.
Providing leadership, direction, guidance and motivation to the concerned personnel in the department.
Major Achievements:-
Exceeded performance targets in the year 2008 & 2009 and received certificate award for the same.
Awarded as Silver Star Performer of IMG Group in the year 2008. Certificate was awarded by the CEO of Mashreq Bank - Mr. Ghurair
Datacenter implementation, DR DC Implementation
Migration from Nortel to Cisco
Migration from Leased lines to MPLS
Implementation of extranet services to Central Bank, Mastercard, Visa, SALIK, Etisalat and Du payment gateway, China Union Pay, Cupola
Migration of Analog POS setup from x25 to IP
Customer Engineer, NCR Corporation India Pvt. Ltd.
Spearheaded team of 6 engineers in executing projects and maintaining 100% uptime of NOC devices.
Provided complete customer details to the NOC and Operations for monitoring and support.
Prepared documentation of escalation process including troubleshooting / design manuals for future reference. Handed over the same documents to the operations and NOC.