خالد سليمان

• Optimised profits by controlling food, beverage and labour costs daily.

• Conducted daily pre-shift and weekly departmental meetings to maximise organisational efficiency.

• Trained Front of House (FOH) staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience.

• Performed restaurant walk-through to gauge timeliness and excellent service quality.

• Regularly updated computer systems with new pricing and daily food specials.

• Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.

• Monitored service periods and realigned team positions to provide optimal coverage to meet customer demands.

• Trained workers in every position, including food preparation, money handling and cleaning roles.

• Estimated supply requirements based on historical needs and projected business levels.

• Developed and maintained staff to provide hospitable, professional service while adhering to policies and business initiatives.

• Guaranteed compliance with food safety procedures and quality control guidelines.

• Minimised loss and misuse of equipment through proper supervision and staff training.

• Determined root cause of performance trends, developing process improvement plans to target assurance in safety, quality and customer satisfaction.

• Maintained overall knowledge of functionality in every department to facilitate assistance when needed.

•Identified, developed, and evaluated marketing strategies based on knowledge of company objectives and market trends.
• Managed escalated client inquiries with exceptional professionalism and enthusiasm to maintain trust and reliability.
• Created email newsletters in line with thecommunications plan and monitored performance statistics against KPIs, making recommendations for continual improvement opportunities .
• identified user behavior trends, advice, and developing strategies to improve digital marketing activities.
• work with the digital marketing team to develop holistic offline and online campaign designed for growth .

• Oversaw hiring +training staff
• Purchasing
• Producing monthly sales reports
• Monitoring and assessing cleanliness and preparedness at the beginning and end of shifts.

• managed accounting operation, including accounts payable accounts receivable, and payroll.
• Managed vendor relationships and negotiated contracts.
• prepared financial statements and reports for management external and stakeholders
• Ensured compliance with accounting standards and regulations.
• Record keeping and filling .
•posted accounts receivable payments made by cash cheque or credit card payments .

• Oversaw staff Hiring and Training
• complete restaurant opinion g and closing procedures .
• Monitoring and assessing cleanliness and preparedness at the biggening and end of shifts .
• Prepare weekly and monthly staff performance reports
• prepare weekly and monthly sales reports .