khalid Jouda

- In charge in managing projects for government, oil & gas and banking sectors.
- Manage SLA contracts

- Provide strategic guidance to MOE IT department manager and system support manager with regard to technology, IT infrastructures and enabling major business processes through enhancements to IT.
- Provide guidance during selection and procurement as well as providing highly expert technical assistance.
- Provide coaching and professional development to team members in order to enhance their technology knowledge and technical skills

- Developed cross-functional processes and procedures in order to enhance company’s workflow and customer satisfaction.
- Handled project-planning process to support the implementation of services and resolution of cross-functional network, MIS and operational support issues.
- Worked on Project Management Office (PMO) to standardise organisational process assets and train the project team.
- Coordinated with engineering and technology operations departments as well as vendor suppliers on project schedules

- Played a pivotal role in the overall management of the IT infrastructure from financial and operational perspectives.
- Influenced all tactical decisions related to the IT function and prepared budget forecasts for CAPEX and OPEX requirements.
- Tasked with managing service support department and motivating associated teams.
- Led the design of the WAN connectivity from the Middle East and Africa to main DC in Amsterdam.
- Introduced a range of products with an emphasis on reducing costs and increasing revenue.

- Engaged in life-cycle management of Kuwait Security System project and periodic reporting on progress and quality.
- Developed and implemented effective policies and procedures while ensuring compliance with MOI regulations.
- Administered project budget approved expenditure, payroll and controlled costs.
- Managed the WiMax project, utilizing Redline products including AN5e and AN30e while performing partial updates and upgrades.

- Led installation, testing and commissioning of LAN/WAN across 25 public high school sites and performed associated engineering duties.
- Worked in close conjunction with 3 subordinates on quality control mechanisms for all LAN/WAN systems for Kuwait Ministry of Health.
- Pivotal as senior technical support supervisor with full accountability for all calls listed from sites.