Khalil Korbi

• Coordinating effectively with airport operations’ team leader and airline dispatchers to ensure optimal air
traffic flow solutions including proposing rerouting, flights for exclusion and early arrivals.
• Liaising with airports, discussing their planning and proposing solutions to issues that arise
• Contributing to activities with both internal and external partners and providing appropriate level of
communication using various channels such as reports and teleconferences in order to optimize the
operations
• Coordinating real time fleet tracking, crew schedules, and weather rerouting to ensure the flights
operations are running on time and across its entire route map
• Coordinating with dispatchers, ground staff, and crew to reroute flights or adjust schedules during
severe weather or mechanical delays.
• Tracking pilot and flight attendant rosters, ensuring flights are properly staffed and legal duty limits are
respected.

• Delivered consistently high-quality passenger assistance and customer service in a fast-paced
international airline environment, consistently meeting and exceeding service standards.
• Managed passenger inquiries, complaints, and special service requests with professionalism, empathy,
and efficiency — skills directly transferable to in-flight cabin crew service.
• Applied proactive service recovery techniques to resolve passenger concerns, enhancing customer
satisfaction, loyalty, and airline brand perception.
• Maintained clear and compassionate communication with passengers from diverse cultural
backgrounds, ensuring a positive and inclusive experience.
• Collaborated closely with cabin crew, ground operations, and internal departments to ensure seamless
passenger flow and operational efficiency.
• Demonstrated the ability to remain calm, composed, and solution-focused in high-pressure and time
sensitive situations.

• Provided premium VIP passenger and cabin crew assistance, ensuring smooth airport operations and a
high standard of service delivery for private and commercial flights.
• Coordinated passenger assistance, boarding procedures, and ground support services in a
highpressure, safety-critical aviation environment.
• Managed billing and documentation for private and cargo flights with precision, accuracy, and regulatory
compliance.
• Demonstrated strong adaptability, teamwork, and professionalism while handling simultaneous
operational and passenger-facing responsibilities.
• Developed first-hand familiarity with airline operational standards, crew procedures, and ground-to-flight
coordination processes.