Sales Manager
Staples Business Depot
Total years of experience :15 years, 4 Months
Responsible for the growth of top-line sales and creating a highly engaging and interactive in-store customer experience
• Manage shipping and receiving process to ensure stock-flow and vendors’ compliancy.
• Complete daily inventory quality control reports such as cycle counts and in-stock-for-the-customer.
• Execute the company’s merchandising plan and promotional layout to ensure consistency across all stores.
• Lead JHSC committee to promote a safe working environment.
• Conduct weekly departments audit for privacy and process control.
• Lead the onboarding process and succession planning to invest in and grow the store’s intellectual capital.
• Manage the development and cross-training to support key performance goals for the company.
• Visit daily sales trackers of departments and associates to ensure ongoing performance evaluations.
• Utilize Profit & Loss data to enhance scheduling and control labor and spending budget.
• Study Headcount report to help prepare for slow and peak traffic.
• Analyze weekly labor forecast and labor budget to align with sales and traffic anticipation.
Results:
• Nominated for the store of the year award.
• Ranked top ten best performing stores in the company.
• Highest attachments selling store in the district.
• Maintained 100% comp to spending and labor budget.
• Assigned to lead a weekly sales training of 15 stores since 2018.
• Assigned to train new sales and general managers on process and sales.
• Mentored and helped promote three associates to supervisors and consultants.
Reporting to and assigned by the owners to develop a plan and lead the project of transforming the company’s vision from retail only to a total and primary solutions wholesaler.
• Partnered with QuickBooks to replace our current inventory system.
• Implemented inventory management standards to monitor replenishment, stock level, and sales history.
• Hired contractors to renovate and redesign the showroom to provide a better shopping experience.
• Developed new relationships with Chinese manufacturers and renegotiated pricing with existing vendors.
• Introduced new product lines, such as security cameras, networking, and home theater audio systems.
• Developed a new website and created a new online selling channel on E-bay.
• Partnered with a graphic designer to create both digital and paper weekly flyers to reach out to businesses.
• Implemented productivity tools to help measure the learning and execution of processes in place.
• Established a preferred customer program to help build relationships and grow business to business sales.
• Lead and acted as an account manager seeking new and inactive customers to prosper new business.
• Established standard metrics to measure success in different areas of the store.
Results:
• Increased profit to 10% over two years.
• Increased sales by 25%.
• Registered over 1000 active new customers.
• Accountable for the scheduling of staff
• Responsible for ensuring that all functions and related documentation are completed accurately and in a timely fashion
• Consistent weekly communication around successes and opportunities
• Coach and train Store Associates to deliver excellence in customer service and operations
• Assist with the onboarding development, and retention of the sales team.
• Participate in purchasing and inventory decisions and solutions
• Responsible for testing: amplifiers, switches, PCs, cables, wires, PA systems, audio/video converters, component and optical devices
• Consulted with contractors about planning their installation of audio/surveillance/satellite systems/TV wiring
• Establish, review, approve and process quotes and purchase order for capital equipment.
• Maintain Retail & Inventory Software (Business Vision)
Participate in a business analysis role knowing the fundamentals of Business Analysis and how a BA adds value in both Waterfall and Agile approaches Learn how and why to apply key Business Analysis technical skills such as: process modelling, data analysis, matrices, and charting Engage stakeholders with leadership behaviour necessary for effective Business Analysis such as: conflict management, communications, and facilitation
Engage in learning experiences and reflection exercises designed to increase leadership effectiveness in both professional and personal contexts. Examine globalization and the steps managers take to establish or expand their operations in international markets. Develop a deeper understanding of marketing and its applications primarily through practical problem-solving exercises. Develop capabilities for solving problems and by identifying, supporting and scaling up new innovative solutions. Based on a design thinking process originally popularized in Silicon Valley, by being engaged in a step-by-step progression that places users (customers) at the center of the creative solution process. Identifying leadership and management practices that should be incorporated into the workplace, while ‘red flagging’ approaches and attributes that should be avoided. Construct and understand the general-purpose financial statements and highlights the linkage and use of special-purpose accounting reports for planning, control, and performance evaluation. Emphasize the best practices required to unlock the full potential of organizational investments in digital technologies and systems, as well as focus on the use of state of the art analytics tools to prescribe the best course of action for different business problems.
Computer and Network Support Technician program prepared me for careers in information technology, as I learn skills in electronics, programming, personal computer (PC) hardware, operating systems (including Microsoft, as well as a flavour of Linux/Ubuntu) supported by virtualization tools and networks infrastructure. I also gained experience with various Cisco hardware platforms, protocols and services, with a strong emphasis on network security. Learned on the latest equipment to install and manage Linux/Ubuntu operating systems and Microsoft server operating systems, and to configure and manage web servers and build applications using different scripting environments.
