Customer Assistant
Cafe
Total years of experience :14 years, 8 Months
Maintain efficiency of the business whilst offering a friendly service. Helped finance my study whilst abroad. This job helped finance my study abroad in Groningen, Netherlands.
• Experience regarding basic buying & selling, focusing on supply and demand.
• Market research conducted whilst remaining aware of competitors and similar products.
• Customer care - skills necessary for effective public relation synthesis where developed.
• Helping young people gain new experiences and skills to influence their career route.
• Responsible for 15 young people; to provide supervision, motivation and inspiration.
• Great confidence is vital to present workshops to a young audience, whilst maintaining a fun environment.
• Regular communication with colleagues to ensure all risks/problems are expressed and monitored correctly.
• Adhere to data protection requirements and certify the urgent welfare needs of all young people are met.
Firebrand Live Ltd (Summers of 2003-12) Europe's leading independent merchandising & licensing company
• High level of numeracy, time-management and trust where required for each role; the role of assistant store manager involved routine amalgamation of stock; thus successful manipulation of figures is a must.
• Explanation and communication skills acquired for the effective creation of sales and work-force relations.
• A great work ethic was encouraged from the start, as some roles were solely based on commission.
Liberty Care Solutions Ltd (Voluntary role from Aug 2010 - July 2012)
• Regular use of MS Office (predominantly Excel) gave me great grounding for analytical procedures.
• Budgeting techniques were developed - Incremental budgeting was performed on a weekly basis.
• The ability to formally communicate with potential clientele, and existing clients were developed.
• Engaged with people from various cultures, whilst also learning basic Spanish.
• Developed increasingly diverse communication skills with new and returning clients, whilst maintaining a positive and outgoing impression.
• Due to the nature of the hotels client base, my degree of professionalism is now significantly enriched.
The Master degree in International Economics and Business has allowed me to learn and develop the tools necessary to grasp the complex relationships between firm behaviour and economic growth in regions and countries. (Thesis) Asymmetric Government Expenditure: A comparison of Canadian Provinces This studied the sustainability of fiscal policy in Canada with reference to provincial government expenditures during economic upturns and downturns. The analysis utilised Diff-GMM and SYS-GMM estimation methods, whilst using various instruments to determine causal relationships.
Leeds Metropolitan University (2008 - 2012) BA (Hons) Economics for Business (2009 - 2012) Upper 2.2 • Economics for Policy - Critically assessed the effectiveness of competing policies in the UK economy. • Current Macroeconomic Issues - Involved the evaluation of modern economic policy issues. • Consultancy Project - worked with an active business whilst discussing how to optimize its performance. • My degree consisted of a variety of other modules; including Statistics, where I learnt how to analyse quantitative data and generate pivot tables. MS PowerPoint was widely used throughout my degree to present analysis upon data; which were subsequently presented graphically and explained to an audience.
My university education focused on the principles of economics and how they are applied to business. I gained both theoretical and practical understanding of the economic decisions faced by business and its managers, as well as the ability to analyse the economic and social environment in which these decisions are taken. The course maintained a strong focus on the development of key skills that are required in the professional environment, which revolved around core areas such as economics, accounting and business management. Ultimately my course has given me the fundamental understanding and skill set to solve the economic issues faced by business managers on a regular basis. Modules such as Statistics and micro economics, have allowed me to develop my analytical ability, along with learning how to manipulate data using various platforms, i.e. VLookup and pivot tables within Microsoft Excel. I also have experience using Microsoft Access - This has allowed me to look at data from different angles, where hard to find trends may arise. Other modules surrounding economics theory have gave me great understanding of how conflicting economic policies have performed over the past 5 decades, observing possible changes for greater performance, or the possibility of other policies that should have been implemented in exchange. I also undertook Behavioural Economics, which looked at empirical evidence expressing why the majority of economics models can never reflect perfect reality; due to the unrealistic assumption that economic agents are completely rational, efficient, compute all the information available etc. Overall, this module gave me a vital sense of how economic modelling is sometimes flawed, offering possible reasons why.
University of Liverpool - Stocks & shares night course (Oct 2009 - Mar 2010) • Involved comprehensive analysis of the current financial crisis, key investment opportunities concerning relative markets of our generation, and the various trading processes in the Global Stock indices.
Calderstones Science college 6th form (2002-2007) A level grades: Mathematics B Biology C Physical education C General studies C