Khamil Sapafo

● Coordinate with hiring managers to identify recruitment needs
● Determine selection criteria
● Source potential candidates through online and offline channels
● Plan interview and selection procedures, including screening calls, assessments and in-person
interviews
● Assess candidate information, including resumes and contact details, using our Applicant
Tracking System
● Design job descriptions and interview questions that reflect each position’s requirements
● Provide a shortlist of qualified candidates to hiring managers
● Foster long-term relationships with past applicants and potential candidates
● Maintain a complete record of interviews and new hires
● Stay up-to-date with current recruiting methods
● Lead employer branding initiatives

• Coordinate with hiring managers to identify staffing needs
• Determine selection criteria
• Source potential candidates through online channels (e.g. social platforms and professional networks)
• Plan interview and selection procedures, including screening calls, assessments and in-person interviews
• Assess candidate information, including resumes and contact details, using our Applicant Tracking System
• Design job descriptions and interview questions that reflect each position’s requirements
• Lead employer branding initiatives
• Forecast quarterly and annual hiring needs by department
• Foster long-term relationships with past applicants and potential candidates

Updating Requirements on Online Job Portals and Social Media Sites
•Screen CVs from Portals, Emails, Walk-in Submission
•Call candidates for required job openings
•Conduct initial interview and send to client for review
•Preparing of CVs based on Requirements with template
•Provide list of candidates who were called for interview schedule at the end of the day, follow up in the morning for confirmation.
•Updating Databases (Walk-in CVs)
•Downloading CVs (Job portals)
•Inputting Interviewed Candidates’ CVs and Filing them
•Document Safe keeping and filing
•Filing: Hard copies and Softcopies
•Memorandum Posting and Filing
•Receive incoming calls (landline)
•Checking office supplies for HR
•Leave forms (keep medical certificate if sick leave

Collect, Scan and store physical records/ documents.
•Track and restore circulated physical records/ documents.
•Manage retention/ deletion of physical records/ documents.
•Apply relevant legislative requirements for document retention and data privacy.
•Act as ambassador for effective document management.
•Communicate with retained HR and business leaders to ensure robust document management and address any gap.
•Assist the manager in admin tasks(daily, weekly and monthly attendance and score card reports)
•Train new hire employees.
•Keep the important documents physically and electronically using the HR SAP EFM tool.
•Address any complex and escalated employee queries.
•Admin tasks.

• Help Provider Groups reach the Service Level Objectives
• Ensure that response and resolution SLAs are met, according to the pre-established thresholds.
• Monitor all open cases in HR Service Center
• Take the lead to intercept and act on cases that bounce from one provider group to another.
• Provide real time updates to all Provider Groups.
• Ensure that all cases are properly assigned and prioritized.
• Re-assign cases directly to the correct provider group if specified in the case and notify
• Ensure that escalations to support teams (all Provider Groups in HR Service Center) are properly carried out.
• Perform regular transactional audits to ensure proper case documentation and categorization.
• Ensure the resolution steps were documented in notes section of HR Service Center.
• Ensure that all cases are properly documented.
• Provide SRC reports to GHRMS and Global Operations Support team,
• Liaise with HRST to update provider group members.
• Maintain escalation lists for all provider groups.
• Ensure that appropriate measures are taken to preserve member data confidentiality, and integrity in accordance with security policies.
• Real Time Analysis (Monitor the resolution SLAs)
• Generate HRSC Dump Reports
 HRSC Full and Incremental Report
 Restore and Response status Report
• Monitor the open cases based on ageing and priority level.
 Notify Provider group before Breach Status (Response and Restore SLA)
• In the event that an escalation is needed, notify the appropriate support team for the necessary actions and follow-ups.
• Quality Assurance (Case Quality)
• Verify if cases are assigned to the right Provider Group.
• Analyze, Identify, and escalate delinquent Provider Group if necessary.