Sr Manager Operations
AGRIMONT Group
Total years of experience :20 years, 11 Months
• Manage and supervise day to day office operations.
• Part of Business Deals, Support towards Management in Procurement, Sale and Services.
• Customer Communications, Customer Support, Coordination & perform needed visits independently. New Customer Search and work with close coordination, perform professional follow-ups. Proper usage of social media in the communication and marketing of products.
• Ensure smooth running of day-to-day office work and administrative affairs.
• Business correspondence, Customer complaints' handling and office communication.
• Management overall company operations and independently run company affairs in the absence of the MD as per the guidelines provided by the management.
• Worked as main contact point at the head office for the external donors and the staff in Pakistan, UK and US and oversee all foundation activities.
• Responsible for overseeing the development and execution of management deliverables, lead project planning, budgeting, action plans and monitoring processes.
• Responsible for reviewing the activity reports, meeting minutes and financial reports on regular basis.
• Developing the organization's Policies and Procedures i.e. HR Policy, Employee Staff Handbook, Board Manual & Policies, Training Manual.
• Design Individual Development Plans (IDPs) based on identified gaps to address career development needs in line with prioritised career paths of individual employees.
• Prepared, organised and administered in-house training courses i.e. Recruitment and Selection, Discipline and Grievance.
• Track performance of the staff throughout the year
• Provide periodic feedback to the staff and management throughout the year.
• Conduct informed performance appraisal of the employees.
• Set goals and objectives (KPIs) with the employees aimed at improved performance and help focus the attention of the employee on achieving objectives of the department and overall company objectives
• Based of Performance appraisal, develop TNA and suggest trainings for staff
• To support the HR Manager on the tendering, contract development and review of external training provision.
• Reporting, control and administration of different Lifecare Projects/ departments.
• Develop, document and report QFCRA Application and other related policies.
• Report to the Chief Financial Officer; synchronize all the operations involved in the successful completion of particular projects.
• Responsible for coordinating activities, that impact multiple departments, systems, or work-flows.
• Managing and coordinating and ensuring consisting administration of the designated aspect of the project (s)
• Ensuring coordination of the interfaces of the different divisions' to ensure adherence to deadlines including Monthly/Quarterly/Yearly Reporting etc
• Reporting of performance management system to the C FO (KPIs)
• Producing Business Plans for Divisions/Countries as required.
• Producing company policies.
• Compiling summary documents, e.g. Plans, Management Reports and different profiles.
• Preparing the reports on periodical basis.
The Swiss Agency for Development and Cooperation (SDC) is the international cooperation agency of Switzerland within the Swiss Foreign Ministry. As such SDC is also in charge of the cooperation programme with Pakistan.
• Establish and operationalize the Model Enterprise.
• Plan, manage and oversee the production, marketing and financial activities as well as Human Resource.
• Capacity building of Supervisor, existing MSEs and producers through arranging workshops and trainings in order to get enhanced production.
• Develop a sound Raw Material Supply mechanism, focussing on increased income of farming women (by using network of AKRSP formed WOs.)
• Promote and commercialise Organic Beauty Products as a winning combination of tonic /conditioner in the national market and in times to come in global market.
• Develop a proper costing system in collaboration with Finance Manager.
• Ensure optimal and proper utilization of the funds allocated for the enterprise.
• Develop quality yardsticks and standards and quality module that will define quality control mechanism.
• Develop monitoring/evaluation indicators for the enterprise in close collaboration with the Management Team.
Marketing Officer/Production Manager - KHDP, Hunza July 1997 to 20 July 2003
A Project of Swiss Agency for Development Cooperation (SDC), Pakistan.
• Yearly operational planning, managing, implementing, monitoring and reporting of TNH (Thread net Hunza) enterprises.
• Develop benchmarks in production and continuously monitor it.
• Assessment of training needs for TNH staff and build a supervisory team through coaching, delegation and involving them in decision-making process.
• Visitor's coordination and training to non-TNH enterprises and outer agencies.
• Performance appraisal of TNH staff.
• Represent KHDP at Gender and Mainstreaming Forum (GEMS) of SDC (Swiss Agency for Development and Cooperation) and arrange workshops for the staff and local youth on "Gender and Mainstreaming".
• Marketing Research and developing marketing strategy.
• Suggest new products development and R & D.
• Correspondence with exporters and other business related persons and organizations.
• Need assessment for training in enterprise development and enterprise counseling.
• Developing training modules and facilitation of Trainings within the organization and to outer agencies.
• Press release and help coordinate in developing promotional material.
• Organizing and participating in exhibitions.
• To deal with all accounting matters and preparation of financial reports monthly, quarterly and yearly.
• Progress review reporting of all TNH enterprises.
• Work as acting Project Manager in his absence.