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Khawlah Alanazi, Customer Success Specialist

Khawlah Alanazi

Customer Success Specialist·Saudiex

Saudi Arabia

Bachelor's degree, Law

Work experience

Total years of experience: 3 years, 4 months

Customer Success Specialist

December 2025 - Present

Saudiex

Riyadh, Saudi Arabia

December 2025 - Present

Acting as the bridge between the client and the company, similar to representing a firms interests.


• Reviewing contract performance, identifying needed amendments, and ensuring adherence to SLAs.
Utilizing advanced interpersonal skills from customer success to navigate sensitive legal negotiations and reach
mutually beneficial outcomes.

Company industry:
Telecommunications
Job role:
Customer Service and Call Center

Legal Intern

September 2023 - June 2026

Sadana Trading Co.

Riyadh, Saudi Arabia

September 2023 - June 2026


Assisting in the preliminary review of customer or vendor disputes and preparing documentation for potential
settlements or litigation.

Company industry:
Retail & Wholesale
Job role:
Legal

Public Speaker

March 2023 - June 2026

Green Riyadh

Riyadh, Saudi Arabia

March 2023 - June 2026

Representing the project at national and international conferences, summits, and environmental forums.


• Conducting high-level briefings and guided tours for visiting dignitaries, investors, and government officials.
Developing and delivering educational content for schools and universities to foster a culture of environmental
responsibility among the youth.

Company industry:
Construction & Building
Job role:
Teaching and Academics

Education

Saudi Electronic University

January 2027

January 2027

Bachelor's degree, Law

Saudi Arabia

King Saud University

January 2024

January 2024

Diploma, Law

Saudi Arabia

Skills

COMPLIANCE AUDITING
Intermediate
COMPLIANCE AUDITING
Intermediate
CORPORATE GOVERNANCE
Intermediate
CORPORATE GOVERNANCE
Intermediate
COMPLIANCE MANAGEMENT
Intermediate
COMPLIANCE MANAGEMENT
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
GOVERNANCE
Intermediate
GOVERNANCE
Intermediate
GOVERNANCE RISK MANAGEMENT AND COMPLIANCE
Intermediate
GOVERNANCE RISK MANAGEMENT AND COMPLIANCE
Intermediate
LEGAL RESEARCH
Intermediate
LEGAL RESEARCH
Intermediate
REGULATORY REQUIREMENTS
Intermediate
REGULATORY REQUIREMENTS
Intermediate
RISK MANAGEMENT
Intermediate
RISK MANAGEMENT
Intermediate
STAKEHOLDER COMMUNICATIONS
Intermediate
STAKEHOLDER COMMUNICATIONS
Intermediate

Languages

Arabic

Native Speaker

English

Expert

Training and Certifications

Certifications
Integrated Risk Management Professional
Integrated Performance Management Professional
Governance, Risk, and Compliance Analyst
Governance, Risk, and Compliance Professional