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Mohamed Ahmed Khafaga, Logistics Team Leader

Mohamed Ahmed Khafaga

Logistics Team Leader·Noon

Egypt

Bachelor's degree, Law

Work experience

Total years of experience: 16 years, 4 months

Logistics Team Leader

October 2021 - Present

Noon

Cairo, Egypt

October 2021 - Present

Handled day-to-day shipping and receiving overseeing the daily packages.
Planned and supervised the shipments from the network to end-user and scheduled daily and weekly routes.
Coordinated the dispatching of the drivers to accomplish daily delivery requirements.
Led the delivery operation team and supervised several hubs together.
Resolving problems, improving operations and providing exceptional client support.
Increasing customer satisfaction by resolving the delivery issues.
Company industry:
Distribution, Supply Chain & Logistics
Job role:
Logistics and Transportation

Operation Team Leader

September 2021 - September 2022

Atheel contact center

Cairo, Egypt

I found this job using Bayt.com

September 2021 - September 2022

-Manage day to day activities, priorities and make risk/impact assessments within existing processes and procedures towards achieving SLAs.
-Work closely with the team, motivating and coaching them to reach the best results.
-Hiring the new CSRs and train them.
-Evaluating the team performance.
-Hosting 1 to 1’s and team meetings.
-Report to the supervisor.
-Ensure training and development plans are maintained for all team members.
-Escalate any appropriate problems to senior management.
-Support the Senior Manager to highlight operational risks and areas for improvement.
-Use company methodology, team input and own initiative to ensure attendance and retention targets are achieved.
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Management

Sales Team Leader

April 2019 - May 2020

Egyptian Culture Center

Cairo, Egypt

April 2019 - May 2020

•Develop team strengths and improve weaknesses.
•Identify team goals and evaluate team progress
•Organize team initiatives
•Prepare sales reports.
•Set sales targets and motivate sales team.
•Train new employees on company standards and procedures, from how to handle a negative customer experience to how to properly interact with clients.
•Ensure company goals and objectives are being met by each employee and provide constructive feedback
•Actively seek to resolve any concerns while adhering to the company policy and standards of behavior.
Company industry:
Higher Education
Job role:
Sales

Senior Sales Executive

December 2013 - December 2018

Vodafone - Egypt

Cairo, Egypt

December 2013 - December 2018

-Mentored new sales associates to contribute to the shop’s positive culture.
-Actively pursued personal learning and development opportunities.
-Operated a cash register for cash, check and credit card transactions
-Determined customer needs by asking relevant questions and listening actively to the responses.
-Handled all customer relations issues in a gracious manner and in accordance with company policies.
-Educated customers about the brand to incite excitement about the company’s mission and values.
-Resolved all customer complaints in a professional manner whilst prioritizing customer satisfaction.
-Alerted customers to upcoming sales events and promotions.
-Followed up with customers each week to verify that they were satisfied with purchases.
-Welcomed customers into the shop and helped them locate items.
-Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
Company industry:
Telecommunications
Job role:
Sales

call center representative

July 2010 - September 2013

Orange

Cairo, Egypt

July 2010 - September 2013

-Communicated directly with customers by phone, electronically.
-Investigated and resolved service issues and/or product problems.
-Kept records of customer interactions and actions taken including transactions, comments, inquiries and
-Handling complains.
-Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input.
-Attend mandatory training sessions to stay updated on product or company policy changes.
Company industry:
Telecommunications
Job role:
Customer Service and Call Center

sales representative

January 2008 - January 2010

Ravin

Cairo, Egypt

January 2008 - January 2010

-Greeted customers in a timely fashion while quickly determining their needs.
-Selected the correct products based on customer needs, product specifications and applicable regulations.
-Contacted new and existing customers to discuss how their needs could be met through specific products and services.
-Built relationships with customers and the community to promote long- term business growth.
-Displaying items
-Helping with promotions
-Making sure sales targets are met.
Company industry:
Fashion & Apparel
Job role:
Sales

Education

Ain Shams University

September 2010

September 2010

Bachelor's degree, Law

Egypt

GPA (percentage): 72%

GPA (percentage): 72%

Egyptian Law
View attachment

Skills

Operation
Expert
Operation
Expert
Development
Expert
Development
Expert
Communications
Expert
Communications
Expert
Leadership
Expert
Leadership
Expert
Teamwork
Expert
Teamwork
Expert
ACADEMIC
Intermediate
ACADEMIC
Intermediate
DATABASE ADMINISTRATION
Intermediate
DATABASE ADMINISTRATION
Intermediate
operation
Expert
operation
Expert
leadership
Expert
leadership
Expert
office
Intermediate
office
Intermediate
time management
Expert
time management
Expert
Operation
Expert
Operation
Expert
Development
Expert
Development
Expert
Communications
Expert
Communications
Expert
Leadership
Expert
Leadership
Expert
Teamwork
Expert
Teamwork
Expert

Languages

Arabic
Expert
English
Expert

Training and Certifications

Training
Management Development
American Tech And Management University (ATMU)
Mar 2020
Human Resource
International business school of Scandnavia
May 2019
Leadership
American Tech And Management University (ATMU)
Jan 2020

Recommendations

alaa Mohamed

Sep 2019

Sep 2019

sales rep•Colleague

mohamed was one of the best sellers in our company he used to achieve monthly target with full support to his team and agents in another stores

Hobbies

  • Traveling , reading