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Khodor Rammal, public relations and marketing officer

Khodor Rammal

public relations and marketing officer·This Is Qatar Media

Qatar

Master's degree, law

Work experience

Total years of experience: 8 years, 10 months

public relations and marketing officer

August 2024 - Present

This Is Qatar Media

Doha, Qatar

August 2024 - Present

• Assist in developing and implementing marketing plans and PR campaigns that align with the company’s strategic objectives.
• Support brand positioning and messaging across all media channels (digital, social, print, outdoor, events).
• Create, edit and distribute marketing materials - brochures, newsletters, social media posts, press releases, website content.
• Maintain and build relationships with media outlets, influencers, industry partners and other stakeholders.
• Manage social media accounts, schedule content, monitor engagement, track analytics and adjust tactics to optimise results.
• Coordinate events, sponsorships and promotional activities - from planning through logistics, execution and post-event evaluation.
• Monitor and report on campaign performance (KPIs such as reach, engagement, leads, conversions) and prepare insights to recommend improvements.
• Ensure consistency of brand voice, visual identity and corporate messaging across internal and external communications.
• Support crisis communications / reactive PR as required.
• Collaborate with internal teams (sales, HR, operations, etc.) to align marketing/PR efforts with business functions.
• Stay up-to-date with the Qatari & Gulf market trends, competitor activity, digital marketing innovations and regulatory/locale specifics.
Company industry:
Advertising
Job role:
Marketing and PR

human resources manager

August 2023 - Present

socialite marketing services

Doha, Qatar

August 2023 - Present

Conducting extensive legal research to ensure compliance with laws and regulations, providing insights on legal implications for HR policies and practices.
Drafting, reviewing, and maintaining legal documents, such as contracts, agreements, and employment-related documents.
Assisting in the development and implementation of HR policies and procedures to ensure compliance with labor laws and regulations.
Collaborating with legal and HR teams to provide support in various legal matters, such as employee relations, disputes, and disciplinary actions.
Managing the full employee lifecycle, from recruitment and onboarding to offboarding, ensuring a smooth and efficient process.
Coordinating recruitment efforts, including posting job vacancies, conducting interviews, and assisting in the selection of qualified candidates.
Handling employee onboarding and orientation, ensuring completion of necessary paperwork and compliance with HR procedures.
Managing employee records and ensuring data accuracy within HR systems.
Assisting with benefits administration, including health insurance, retirement plans, and other employee benefits.
Responding to employee inquiries related to HR policies, procedures, benefits, and legal matters.
Maintaining strict confidentiality and discretion when dealing with sensitive legal and HR issues.
Company industry:
Marketing
Job role:
Human Resources and Recruitment

Front Office Executive

May 2022 - August 2023

pet vet care clinic and hotel

Doha, Qatar

May 2022 - August 2023

Responsible for creating the employee schedule, dealing with any employee complaints and ensuring office employee work is up to standard.
● Answering the phone, taking messages and redirecting calls to respective offices.
● Organising and maintaining files and records and updating them when necessary.
● Creating and maintaining updated documents and spreadsheets.
● Overseeing the sorting and distribution of incoming mails.
● Locating key suppliers, negotiating the company's purchasing agreements and making sure their materials and products meet the company's specifications
Company industry:
Medical Clinic
Job role:
Administration

Human Resources Assistant

March 2020 - April 2022

ahmad alabdallah chicken

Saidon, Lebanon

March 2020 - April 2022

Performs periodic audits of HR files and records to ensure that all required documents are collected and filed appropriately. Provides clerical support to the HR department. May assist with payroll functions including processing, answering employee questions, fixing processing errors, and distributing checks.
Company industry:
1398
Job role:
Administration

Call Center Manager

August 2017 - March 2020

AA Chicken

Beirut, Lebanon

August 2017 - March 2020

Maintained customer satisfaction with forward-thinking strategies focused on
addressing customer needs and resolving concerns.
Provided primary customer support to internal and external customers.
Used company troubleshooting resolution tree to evaluate technical problems and
find appropriate solutions.
Developed community reputation through a commitment to customer satisfaction and
strong client relationships.
Responded to customer requests for products, services, and company information.
Answered customer telephone calls promptly to avoid on-hold wait times.
Regularly exceeded daily sales and product add-on quotas.
Company industry:
1398
Job role:
Customer Service and Call Center

Education

Islamic University Of Lebanon

August 2021

August 2021

Master's degree, law

Lebanon

GPA (percentage): 78%

GPA (percentage): 78%

-Work ready now course from USAID -Advanced legal English course level 4

Lebanese University

August 2020

August 2020

Bachelor's degree, Law

Lebanon

GPA (rating): Very good

GPA (rating): Very good

Skills

Artificial Intelligence
Expert
Artificial Intelligence
Expert
Critical Thinking
Expert
Critical Thinking
Expert
Attention to Detail
Expert
Attention to Detail
Expert
Customer Retention
Expert
Customer Retention
Expert
Staff Management
Expert
Staff Management
Expert
office administration
Expert
office administration
Expert
office management
Expert
office management
Expert
legal documents
Intermediate
legal documents
Intermediate
legal administration
Beginner
legal administration
Beginner
legal affairs
Beginner
legal affairs
Beginner
orientation
Intermediate
orientation
Intermediate
Multi line phone use , Oraganization skills , Attention to details , sales lead generation
Expert
Multi line phone use , Oraganization skills , Attention to details , sales lead generation
Expert
Attention to deatils
Expert
Attention to deatils
Expert
Customer retention abilities
Expert
Customer retention abilities
Expert
staff management , Customer retention abilities , Critical thinking , attention to detail
Expert
staff management , Customer retention abilities , Critical thinking , attention to detail
Expert
Critical thinking
Expert
Critical thinking
Expert
Sales lead generation
Expert
Sales lead generation
Expert
team leadership
Expert
team leadership
Expert
teamwork
Expert
teamwork
Expert
team management
Expert
team management
Expert
microsoft powerpoint
Expert
microsoft powerpoint
Expert
restaurants
Expert
restaurants
Expert
accounting
Intermediate
accounting
Intermediate
operation
Intermediate
operation
Intermediate
communication
Expert
communication
Expert
order
Expert
order
Expert
marketing
Intermediate
marketing
Intermediate
restaurants management
Expert
restaurants management
Expert
problem solving
Expert
problem solving
Expert
litigation
Expert
litigation
Expert
legal management
Expert
legal management
Expert
customer satisfaction
Expert
customer satisfaction
Expert
legal writing
Expert
legal writing
Expert
legal advice
Expert
legal advice
Expert
outlook
Expert
outlook
Expert
legal
Intermediate
legal
Intermediate
legal consulting
Expert
legal consulting
Expert
mail
Expert
mail
Expert
public law
Expert
public law
Expert
negotiation
Expert
negotiation
Expert
office work
Expert
office work
Expert
typing
Expert
typing
Expert
performance management
Expert
performance management
Expert
operational hr
Expert
operational hr
Expert
payroll
Intermediate
payroll
Intermediate
planning
Expert
planning
Expert
Corporate Law
Intermediate
Corporate Law
Intermediate
Employment Law
Intermediate
Employment Law
Intermediate
Human Resources
Expert
Human Resources
Expert
Management
Expert
Management
Expert
HR Management
Expert
HR Management
Expert
Training
Expert
Training
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Customer Service
Expert
Customer Service
Expert
Employee Relations
Expert
Employee Relations
Expert
Recruitment
Expert
Recruitment
Expert
Administration
Expert
Administration
Expert
Public Relations
Intermediate
Public Relations
Intermediate
Artificial Intelligence
Expert
Artificial Intelligence
Expert
Attention to Detail
Expert
Attention to Detail
Expert
Customer Retention
Expert
Customer Retention
Expert
Staff Management
Expert
Staff Management
Expert

Languages

English

Expert

Arabic

Native Speaker

Memberships

Human rights Center

Volunteer

March 2021

Training and Certifications

Certifications
The Inter-University Programme on International Criminal Law and Procedure
Aug 2021
domestic and International Arbitration
Dec 2021
Training
ريادة الاعمال
Nawaya network
Customer service
Ahmad alabdallah
Aug 2018
customer service
Ahmad Alabdallah

Hobbies and interests

Reading , swiming , Football